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Security Officer II AdventHealth Zephyrhills

Location Address: 7050 Gall Boulevard Zephyrhills, Florida 33541

Top Reasons to Work at AdventHealth Zephyrhills

• FH Zeph/Dade City Named One of Americas Best Hospitals for Heart Care, Orthopedics, Stroke Centers and Patient Safety three years in a row 2017-2019 by the Womens Choice Award

• Leapfrog Hospital Safety Grade A Spring/Fall 2018

• One of only 35 Hospitals Nationally Named as a Top General Hospital by The Leapfrog Group

• Four Star Recipient for Coronary Interventional Procedures in 2019 by Health grades

• First in Florida to earn Advanced Certification for Total Hip and Total Knee by The Joint Commission

Work Hours/Shift:

Full Time

You Will Be Responsible For:

• Proactively patrols assigned areas and performs all security related tasks, ensuring life safety standards are maintained. Investigates suspicious activity or persons. Investigates and/or reports hazards, unusual or suspicious circumstances to Security Operations Center and keeps Supervisor apprised of unusual activities and events. Responds to events of varying degrees of vulnerability, including high vulnerability such as life-threatening events, natural disasters.

• Participates in activities not directly related to Security operations as approved by Security Management. These may include transport and release of bodies from the morgue; patient escort; elevator recall checks; monthly fire extinguisher, panic alarm, and intercom checks; and special event setups.

• Acknowledges and responds appropriately to emergency, non-emergency and alarm calls as assigned. Uses good judgment to safely determine the alarm cause, takes appropriate action and/or provides the proper assistance and direction in both emergency and non-emergency situations. Administers initial first aid as appropriate and to the level of training attained.

• Learns applicable systems and responds to fire alarms at facilities during actual alarms and drills. Conducts helicopter fire prevention assessment and provides emergency response to helicopter fires. Maintains appropriate communication with Supervisors, fellow Officers and Security Operations Center to report crimes, incidents and safety related irregularities.

• Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations. Physically manages combative, violent persons without hesitation using techniques taught in the required annual aggression management training.

• Patrols assigned areas to provide security presence. Unlocks buildings/doors after checking identification and compliance with Hospital policies; properly utilizes and maintains all issued and operated equipment. Observes activity and traffic in assigned area to enforce Hospital rules/regulations; alerts visitors of infractions. Assists individuals on property needing directions or information. Escorts people/property to desired destination when safety of property or individuals is a concern.

• Monitors vehicle and pedestrian traffic on or in Florida Hospital properties. Interviews and investigates individuals involved in suspicious or illegal activities. Detains unauthorized individuals as defined by policy or state law and releases them to the proper authorities.

• Investigates and documents, through both written and electronic format as required, to report safety hazards, incidents and criminal activities to Security Administration, law enforcement and other appropriate agencies as determined by Florida Hospital, department policy, or state law. Conducts annual security assessments (as assigned) of individual Florida Hospital properties to determine possible security risks.

• While in uniform, must carry an approved expandable baton/holder. Uses good judgement when deciding to deploy an expandable baton in adherence with Florida Hospital Security Standard Operating Procedure Use-of-Force and CMS Standard 482.13(f)

• While in uniform, must carry approved OC gel. Uses good judgement when deciding to deploy OC gel adherence with Florida Hospital Security Standard Operating Procedure Use-of-Force and CMS Standard 482.13(f)

• While in uniform, must carry approved Conducted Energy Device (ECD). Uses good judgement when deciding to deploy ECD as described in Florida Hospital Security Standard Operating Procedure Use-of-Force and CMS Standard 482.13(f)

• While in uniform, must carry and use body worn cameras to document interactions arising from their adverse encounters to provide a video and audio record of events.

• While in uniform, must carry approved handcuffs. Uses good judgement when deciding to deploy handcuffs in adherence to Florida Hospital Security Standard Operating Procedure Use-of-Force and CMS Standard 482.13(f)

• While in uniform, must carry approved security screening devices (metal detecting wands). Individuals entering Florida Hospital may be subject to routine security/safety scanning unless defined as exempt individuals. In general, Florida Hospital Security personnel shall screen patients, visitors, or employees under specific circumstances.

Qualifications

What You Will Need:

• Ability to read accurately and comprehend, write clearly, and understand in a manner to effectively complete legal reports, narratives, and follow simple directions. Ability to read, interpret, and apply safety rules, penal codes, vehicular codes, radio codes, reports, memos, communications, policies, and other required written materials. Ability to actively listen and communicate effectively through clear speech, and hearing

• Ability to safely operate vehicles, equipment, and communication devices and perform all aspects of the job safely without imposing risk to self and/or others

• Computer literacy with ability to use basic hospital/security applications and information management systems required

• Good critical thinking skills, and ability to set and quickly reset priorities

• Able to work and train in an environment with occurring periods of crisis and stress

• Ability to recognize faces

• Ability to maintain confidentiality in all matters pertaining to patients, visitors and/or employees

• Ability to work independently within a team-oriented environment; ability to work closely with medical and nursing staff to resolve patient-related problems

• Ability to identify recurring security operation issues, collaborate with leadership to problem solve and develop solutions, and work with the Security Management team on implementation of change

• Exceptional customer service skills and the ability to diplomatically handle stressful situations

• Basic computer skills including Windows, Word and Excel (Preferred)

• High school graduate or equivalent

• Associates degree in security or law enforcement, OR Technical college certificate in a criminal justice or related field, OR One year of security, military or law enforcement experience (Preferred)

• Valid Florida Drivers license

• Basic Life Support (BLS) certification (American Heart Association)

• LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED (WITHIN 90 DAYS UPON HIRE):

• International Association for Healthcare Security and Safety (IAHSS) Basic Training certification

• Crisis Prevention Institute (CPI)

• Personal Safety Training, Inc. Handcuffing, or equitable national certification

• Personal Safety Training, Inc. Pepper Spray, or equitable national certification

• Personal Safety Training, Inc. Baton, or equitable national certification

• TASER International Conducted Electrical Weapon

• Federal Emergency Management Agency (FEMA) training certificates

• Ability to communicate effectively in English, both verbally and in writing.

Job Summary:

The Security Officer II performs security service duties through professional and positive interaction with the public, patients, employees and administrators. Responds to a variety of calls. Provides assistance in emergency and non-emergency situations. Investigates and documents (both electronically and written) safety hazards, incidents and criminal activities. Patrols designated areas to ensure the protection of the public, patients, employees and property of Florida Hospital. Is accountable to the departments chain of command for initiative, judgment and general competence exhibited in the performance of assignments, calls for service, and day-to-day general duties. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Security

Organization: AdventHealth Zephyrhills and Dade City

Schedule: Full-time

Shift: 3 - Night

Req ID: 25001115

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.