Easter Seals Jobs

Additional Information

Job Number 24202705

Job Category Food and Beverage & Culinary

Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan, 220-0012VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Yokohama%2C%204-2-8%20Minatomirai%2C%20Yokohama%2C%20Kanagawa%2C%20Japan%2C%20220-0012)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY

務概要: このポジションは、ホテルのプランニングの実務担当者です。ディレクター、アシスタントディレクター、マネージャー、アシスタントマネージャーと協力し、ホテルにとって重要な収益源となるウエディング関連の案件を積極的に勧誘し、処理します。長期的かつ価値ある顧客との関係を構築し、維持することで、個人およびチームの収益目標を達成します。ゲストのニーズに応じて、あらゆる婚礼関連案件を担当し、ブランド基準に従って適切なサービスを提供します。婚礼ゲストがホテルでの体験を通じて優れたサービスを受けることで、ゲストのロイヤリティを高める責任を負います。

Job description for wedding coordinator

Job summary: This position is the hotel's wedding sales and planning practitioner. Working with the Director, Assistant Director, Manager and Assistant Manager, this position proactively solicits and processes wedding-related deals that represent a significant source of revenue for the hotel. Achieve individual and team revenue targets by building and maintaining long-term, valuable client relationships. Responsible for all wedding-related matters in accordance with guest needs and provides appropriate service in accordance with brand standards. Responsible for building guest loyalty by ensuring that wedding guests receive excellent service throughout their experience at the hotel.

主な職務内容:

契約後のアップセルを維持し、成長させる。

ディレクターやマネージャーとともに創造的なウェディングイベントを企画、開発、販売。

契約されたウエディングビジネスの運営面をサポート（例：提案書の作成、契約書の作成、顧客対応）。

社内外の主要なステークホルダーとの関係を構築し、管理。

ディレクターやマネージャーとともに営業リソースと管理・サポートスタッフを効果的に活用。

Main duties:.

Maintain and grow post-contract upsell.

Work with directors and managers to plan, develop and market creative wedding events.

Support the operational aspects of the contracted wedding business (e.g. proposal development, contract development, customer relations).

Build and manage relationships with key internal and external stakeholders.

Effectively utilises sales resources and administrative and support staff together with directors and managers.

卓越したカスタマーサービスの提供:

SFAで顧客、アカウント、オポチュニティデータを管理。

顧客体験を通じて優れたサービスを提供することで、顧客ロイヤリティを高める。

アカウントのシェアを拡大するために、顧客にサービスを提供。

ブランドのカスタマー・サービス・スタンダードとプロパティのブランド・スタンダードを実行し、サポート。

ブランドの日常的なサービスの基本に参加し、実践。

お客様の満足とロイヤリティを高めるため、プログラムやイベント前とイベント中にお客様をサポートし、お客様の満足を確保する模範的なカスタマーサービスを実施。

お客様のニーズを理解し、お客様のニーズを最もよく満たし、お客様の期待を上回る適切な機能とサービスを推奨することで、お客様との関係を築き、会社に対するロイヤリティを高めるサービスを提供。

顧客のビジネス、ビジネス上の問題や懸念を理解し、より良いビジネスソリューションを提供するために、ウエディングの打合せとウェディング当日の両方で顧客にサービスを提供。

Provide exceptional customer service:.

Manage customer, account and opportunity data with SFA.

Increase customer loyalty by providing excellent service throughout the customer experience.

Serve customers to increase account share.

Implement and support the brand's customer service standards and the property's brand standards.

Participate in and implement the brand's daily service basics.

Implemented exemplary customer service to ensure customer satisfaction and loyalty, assisting customers before and during programmes and events.

Provided services that build customer relationships and loyalty to the company by understanding customer needs and recommending appropriate features and services that best meet and exceed customer expectations.

Serving customers both at wedding meetings and on the wedding day to understand their business and business issues and concerns and to provide better business solutions.

その他の職務:

社内各部署、業務委託会社、婚礼関連の取引企業担当者との対人関係を潤滑に構築。

Other duties:.

Lubricate interpersonal relationships with internal departments, outsourcing companies and wedding-related business partners' representatives.

求められるスキル:

優れたコミュニケーション能力と対人スキル

細部に注意を払う能力

問題解決能力と柔軟な対応力

ストレス耐性と時間管理能力

Skills required:.

Excellent communication and interpersonal skills

Ability to pay attention to detail

Problem-solving skills and flexibility

Stress tolerance and time management skills

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.