Easter Seals Jobs

Job Number 24140147

Job Category Rooms & Guest Services Operations

Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

**Must have Japanese citizenship or Eligible work in Japan permit holder

JOB SUMMARY

Provides support to The Club by leading in the day-to-day operations for The Club. This includes: addressing and responding to member concerns, attending member social events, creating weekly newsletter, assisting with maintenance of website, and with member billing as needed. Continually strives to improve member satisfaction. Represents Club management in resolving member or club related situation.

クラブの日常業務をリードし、サポートをご担当いただきます。具体的には、会員からの懸念に対応し、会員向けの社交イベントに出席し、週刊ニュースレターを作成し、ウェブサイトのメンテナンスを支援し、会員の請求業務をサポートします。常に会員満足度の向上を目指し、クラブ管理の代表として会員やクラブ関連の問題を解決していただきます。

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Member Relations and Communication

• Acts as a member liaison; listens to guest concerns and responds accordingly.

• Communicates all Member emails, comments, complaints, and issues along with results in a timely fashion including all member satisfaction forms, emails, and guest letters.

• Maintains member website; keeps it current and utilizes available tools to enhance site.

• Creates and monitors weekly newsletter and other written communication to members.

• Works closely with other departments to resolve member issues.

• Updates member files with issues or complaints, making sure we adhere to Marriott standards.

• Follows property specific second effort and recovery plan.

Leadership

• Sets goals to improve member satisfaction and survey scores; reports ongoing member feedback at weekly membership meeting.

• Emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.

• Communicates/updates all goals and results with leaderiship on a timely basis.

• Leads by example, and demonstrats self-confidence, energy and enthusiasm.

• Assists employees in understanding members' ever-changing needs and expectations.

• Works with resort leaders to execute member events and to gain support for The Club.

Managing Daily Activities

• Assists with maintenance of checkbook.

• Organizes and conducts ongoing training with other departments.

• Uses Club Software to assist members and resort staff.

• Inputs necessary member data into membership operating systems.

• Assists with management of membership operating systems making sure they function properly.

• Assists with member accounting and billing process and collection of past due member accounts.

• Prepares month end membership reports as needed.

Managing Member Events

• Plans, schedules, promotes and executes member events.

• Assists with planning member social calendar.

• Represents The Club by attending events on regular basis, making sure a representative of The Club will attend.

• Performs other duties, as assigned , to meet business needs.

Providing Exceptional Customer Service

• Provides excellent customer service by being readily available/approachable to all members and guests.

• Strives to continually improve member satisfaction and maximize the financial performance of the department.

• Takes proactive approaches when dealing with member and guest concerns.

• Extends professionalism and courtesy to members at all times.

• Responds timely to member concerns.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.