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Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Service Operations Specialist is a developing role within the Support Services Operations Management team. This role works closely with internal service delivery teams to assist with the planning, coordination and monitoring of the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery. The main responsibility of the Senior Associate Service Delivery Operations Specialist is to ensure that less complex services are delivered effectively and efficiently by carrying out routine operational tasks and assisting with the implementation of a services model that meets business needs for clients.

What you'll be doing

Key Roles and Responsibilities:

Support Presales activity, technical detail design and making proposal for customer requirement

Support Project management, implementation and operation support activities

Take responsibility for problem resolution and troubleshooting as Tier 2 Engineer

Experience with routing, switching and firewall. (e.g., Routers, Switches, Firewalls, Load balancers, VPN etc.)

Able to do technical design, deploy and troubleshooting of complex LAN and WAN

Monitor network performance and knowledge with monitoring tools

Knowledge, Skills and Attributes:

Strong customer service focus

Strong communication skills and ability to prepare structured, and relevant communications to operations leaders

Ability to work in a fast paced and deadline driven environment

Proven ability to build, manage and foster a team-oriented environment

Proven ability to work creatively and analytically in a problem-solving environment

Ability to quickly become proficient in delivery processes and related systems

Demonstrated strong ability to analyse, design and improve operations processes.

Academic Qualifications and Certifications:

Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent

Professional certifications (CCNP or CCIE)

Required Experience:

Moderate level of work experience in service delivery within a large scale (preferably multi-national) technology services environment

Moderate level of experience gained in a service delivery environment including technical and service management exposure

Moderate level of experience in managing customer escalation situations and objection handling

Moderate level of demonstrated support operations experience

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.