Easter Seals Jobs

The position

Looking for a role where you are responsible not only for supporting the global users and vendors, but also take part in process optimization and development of further innovative processes within the new GBS Center? Help us build S2P First Level Support team for European markets.

Tasks & responsibilities

• As a S2P Direct Specialist, you provide support for the Source to Pay process starting from the order creation to the payment

• You assist & answer queries from the global user community related to the invoices and purchasing orders

• You provide training how to use the Purchasing Tool WeBuy (SAP Ariba)

• You are main the point of contact for external suppliers – 1st level support

• You are involved in processing requests in Service Now

• You are also responsible for processing incoming queries (via call, MS Teams or e-mail) from BI employees as well as suppliers globally

• You analyze system mistakes and reporting this to the admin teams

About our future employee

You should speak German fluently (min. B2+/C1 level) and have at least 1 year of working experience in customer service, contact center or related areas.

Additionally, we are looking for:

• Completed higher education

• Customer service orientation

• Excellent communication skills

• Good English skills (min. B2 level)

• Advanced Microsoft Office skills

All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.