Job Information
AriZona Beverages USA LLC Customer Solutions Representative in Woodbury, New York
SUMMARY/OBJECTIVE The Customer Solutions Representative role serves as a support role to the operational department. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL FUNCTIONS 1. Foster positive interactions and cooperation with co-workers/team members. 2. Work to meet deadlines in a fast past environment and responding in a positive matter to supervision. 3. Work independently while maintaining high productivity. 4. Have a working knowledge of Customer Service, Logistics and Order fulfillment processes. 5. Work within the Customer Service, Logistics and Order Fulfillment team to effectively problem solve sales order issues. 6. Effective use of reporting using SAP functionality to run reports on both an Ad Hoc and daily basis. 7. Interact with third-party logistics provider(s) as required. 8. Navigate and use our external customer portals when needed. 9. Advocate for your customer base while supporting the goals and needs of Arizona. 10. Maintain the order lifecycle and problem solve orders through an exception-based process. 11. Analyze inventory shortages and work to resolve with Production Planners and Order Fulfillment Specialists 12. Review inventory shortage reports for deliveries (order allocation) already created and investigate issues caused by date changes of production purchase orders. 13. Follow up on any stock transfer and or order issues that may arise. 14. Manage regional inventory movement where applicable. 15. Work with other internal departments to align customer service, sales, our customers, and the supply chain infrastructure. 16. Provide coverage for open desks for the department. 17. Other duties may be assigned, as needed, or required. QUALIFICATIONS
Minimum two years of college or equivalent work experience
2+ years of experience working in a fast paced, detail-oriented customer support role.
Displays excellent timely written and verbal communication skills.
Well organized with an ability to be flexible in a changing environment
Ability to multi-task and prioritize workload.
Strong interpersonal skills with the ability to work effectively in a team environment.
Deadline oriented
Proficient in MS Excel, Word and Outlook.
Excellent Time Management skills highly desired.
SAP experience a plus SUPERVISORY RESPONSIBILITY None WORK ENVIRONMENT Corporate office PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position requires sitting, standing, walking and repetitive typing motion. Applicants can apply on Indeed, LinkedIn, or email me directly.
