Easter Seals Jobs

SUMMARY: The Program Manager is responsible for overseeing the day-to-day operations of the agency, ensuring compliance with regulations, implementing quality improvement strategies, and supporting the needs and goals of the individuals served by the organization. This role requires strong leadership, effective community engagement, and a commitment to providing high-quality care in a safe, respectful, and supportive environment. Provides assistance and support to the individuals supported and serves as main contact for case management, families, guardians and other authorized persons such as consultants or other providers.

ESSENTIAL DUTIES AND RESPONSIBILITIES.

Job Description- Program Director

Key Responsibilities:

Operations and Compliance:

• Oversee daily operations of the agency, ensuring all activities comply with relevant regulations and internal policies.
• Conduct Root Cause Analysis (RCA) when applicable to identify areas for improvement and develop effective corrective actions.
• Maintain strict adherence to all agency policies, procedures, and regulatory standards.
• Provide emergency coverage and take initiative in performing additional tasks as needed.
• Manage and maintain accurate, timely records and documentation for all operational activities.

Quality Improvement and Safety:

• Develop, implement, and oversee Quality Improvement (QI) programs that enhance service delivery, efficiency, and outcomes.
• Maintain a healthy, safe, and comfortable environment for individuals served, staff, and visitors.
• Administer medications as required and in accordance with established policies.
• Stay informed about health and medical issues related to individuals served and assist with healthcare visits, medication management, and therapy plans.
• Notify appropriate supervisors of health concerns or changes in the condition of individuals supported.

Program Development and Support:

• Implement individual support plans (ISP) in accordance with the needs, preferences, and goals of individuals supported.
• Provide direct support and teach essential life skills to individuals in activities of daily living.
• Facilitate meaningful activities and ensure individuals have choices in their daily schedules.
• Promote individual rights, privacy, dignity, and respect at all times.
• Foster an environment where individuals can participate in community activities, make personal choices, and develop meaningful relationships.

Community Outreach and Engagement:

• Lead community outreach efforts to develop and maintain relationships with local organizations, professionals, and community members.
• Assist individuals served in connecting with community resources and building social relationships.
• Encourage and support individuals in giving back to the community through volunteerism or other socially engaged activities.
• Actively seek opportunities for community involvement and create inclusive environments for individuals supported by the agency.

Financial and Administrative Management:

• Oversee financial management related to the programmatic areas, ensuring all expenses are appropriately documented and within budgetary guidelines.
• Maintain accurate financial records, receipts, and documentation in compliance with agency policies and regulatory requirements.
• Monitor and evaluate financial trends, making recommendations for cost-saving or resource-optimization strategies when necessary.

Professional Conduct and Leadership:

• Provide leadership, mentorship, and training for staff, ensuring they meet the agencys standards of professionalism, performance, and ethics.
• Promote a positive workplace culture that fosters teamwork, open communication, and mutual respect.
• Participate in ongoing professional development, including training, certifications, and conferences.
• Report concerns related to abuse, neglect, or mistreatment immediately to the appropriate supervisor.
• Attend and actively contribute to meetings, sharing ideas and collaborating on problem-solving initiatives.

Customer Service and Excellence:

• Provide exemplary service to individuals, families, and coworkers, ensuring needs are met with compassion and professionalism.
• Uphold the values and image of the organization in the community.
• Support efforts to maintain the agencys properties, equipment, and materials in good condition.

Qualifications for Program Director

At least 21 years of age

Valid drivers license for at least 3 years, acceptable driving history and proof of auto insurance as required

Associate Degree or higher. (3 years of experience in field may substitute for education).

Minimum of one (1) year of supervising

Proficient in Microsoft Office

Management skills

Experience in Risk Management and Quality Enhancement

Pass a criminal history and personal background checks

Requires basic language, written and computer skills necessary for communication and documentation

Certifications are preferred for Therapeutic Options, First Aid, and CPR. **Will provide this training if necessary.

Job Type: Full-time