Job Information
Eurofins Operations Coordinator in Wolverhampton, United Kingdom
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
The purpose of this role is to work as part of the Operations Team for Food Safety Solutions providing a high level of professional customer service to our clients. Ensuring the efficient planning, coordination and administrative support for all Consumer Products Assurance (CPA) audits. Including Social & Ethical and Technical audits.
This is a homebased role, with the requirement to attend a quarterly in person meeting at a UK Eurofins site. Working hours for this role are 37.5 hours per week - Monday to Friday 09:00 - 17:00.
Receiving audit requests.
Allocate auditors. and managing the audit booking process.
Initiate booking emails.
Request of pre assessment documents.
Confirm necessary booking information (business name, address, number of workers etc).
Audit creation in Eurofins internal platform.
Collect prepayment.
Confirm audit date/window.
Communicate with customers, if necessary.
Request intercompany invoices for Global programs.
Adhere to scheduling turn-around-time and timely proactive follow up.
Follow Eurofins or client specific booking instructions.
Review bookings status weekly with the Audit Operation Manager.
Update a detailed weekly booking status to each customer.
Work with the sales and Marketing Executive on quotations for specific cases.
Send audit packs to the auditors within required timelines.
Participate in meetings with local clients if needed.
Promote or extend existing audit or other related service.
Local key account contact for all Large / Group audit clients .
Drive continuous improvement of systems and ways of working.
Experience in TIC (Testing, Inspection and Certification industry.) is preferred.
Experience in communicating with manufacturers and managing processes.
Responsible and able to be self-organized.
High attention to detail.
Excellent competency with Microsoft Excel, Word, PPT and databases is essential.
Commitment to providing Excellent Customer Service is essential.
Ability to think on your feet, work well under pressure and a strong urge to get the job done are all essential for this role.
Strong interpersonal and communication skills are essential as is ability to have a flexible attitude to work and the constantly changing demands of the role and the industry.
Benefits
At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
Life Assurance (4 times annual salary)
Company Pension Plan
Holiday Purchase Scheme
Employee Assistance Programme – 24/7 confidential support
Free car parking
Enhanced Maternity, Paternity and Adoption Scheme
Worldwide career opportunities
Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: https://careers.eurofins.com/
