Job Information
Canadian Pacific Railway Coordinator Service Delivery in Winnipeg, Canada
Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.
PURPOSE OF THE POSITION:
As the Coordinator Service Delivery, you will deliver world-class service and results to our customers. You will play an integral role in quarterbacking issue resolution, monitoring customer shipments and railcar pipelines; and managing customer and commercial expectations and relationships. Working in Service Delivery will offer the opportunity to gain knowledge in important and growing segments of our business while establishing a presence with CPKC’s commercial team and advocating for customers when issues occur.
This position is based in Winnipeg, Manitoba or Mississauga, Ontario or Kansas City, MO.
POSITION ACCOUNTABILITIES:
Work directly with customers and CPKC Commercial in reporting and issue resolution
Initiate resolution of customer issues and report back to the customer about resolution plans
Provide shipment information and expedite shipments to meet customer requirements
Manage contacts from customers on a variety of topics; shipment, online tools and empty supply status
Initiate proactive shipment monitoring to identify current and potential customer shipment issues
Initiate resolution with advance notification to customers when a service disruption occurs
Identify systemic issues and engage appropriate channels
Educate and encourage customers to use CPKC’s online tools to access shipment information
Contribute to improvements in network and asset efficiency and improve the movement of shipments through the creation of daily Urgent Shipment Notice items, action plans and interactions
Produce daily and weekly shipment tracking and/or performance reports
Communicate key information for effective resolution of customer issues with internal stakeholders
POSITION REQUIREMENTS:
Post-secondary education in Business Administration or Supply Chain Management or relevant industry experience
Proficient in the use of a variety of computer applications, including the Microsoft Office suite of applications
Demonstrates a high degree of customer focus
Ability to handle difficult customers and remain professional and composed, able to adjust to customers' communication style
Ability to communicate effectively, strong written and oral skills to respond to internal and external requests for information
Strong problem-solving, organizational and planning skills
Ability to work under strict timelines and pressure
Results-oriented with a sense of urgency
Ability to perform in a 24x7 environment
Bilingual in English and Spanish; an asset
WHAT CPKC HAS TO OFFER :
Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee Share Purchase Plan
Performance Incentive Program
Annual Fitness Subsidy
Part-time Studies Program
ADDITIONAL INFORMATION:
As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
Background Investigation:
The successful candidate will need to successfully complete the following clearances:
Criminal history check
Reference check
Driver’s License verification and/or last 3 years of driving history if a requirement of the position
Background checks that may included 7 years of employment history and Social Security number verification
Management Conductor Program:
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
For our US applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities . For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Req ID: 102838
Department: Strategic Planning
Job Type: Full-Time
Position Type: Non-Union
Location: Winnipeg, Manitoba
Country: Canada
% of Travel: 0-10%
of Positions: 1
Job Grade: 5
Job Available to: Internal & External
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