Easter Seals Jobs

Job Description

Provide Tier 2 support of the CCaaS (AWS Connect) application escalated by the Tier 1 support team.

 Provide CCaaS 800 Number support when needed to log issues and requests in ServiceNow IT Service Manager.

 Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution.

 Triage requests

 Provide off-hour emergency support as needed.

The pay range for this position is $35-$40/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Bachelors degree and 3+ years of Help Desk/Desktop support experience or Masters and 1 or 7 years of experience with no degree

 3 years of experience working with laptops running Microsoft Windows OS and Office365 suite.

 2 years of experience providing Tier 2 IT support services to customers.

 Excellent communication and interpersonal skills with the ability to collaborate effectively Strong written and verbal communication; ability to engage customers and respond effectively to questions.

 Self-starter, highly motivated individual who adapts to a dynamic work environment.

 Strong attention to detail with an ability to operate effectively across multiple priorities.

 Prior Federal government experience. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.