Job Information
Navy Federal Credit Union Senior Technical Program Manager (Featurespace/Guardian) in Winchester, Virginia
Overview
To support Fraud Systems and Technology. To accomplish strategic objectives by overseeing business units' delivery of large, complex technology driven programs. These large-scale efforts may comprise parallel projects and cover software development, IT infrastructure, systems installation, business process engineering and functional capabilities. Provides a forward-thinking industry perspective to plan, and implement and drive strategy. Ensures effectiveness of programs through applications of active change management techniques and changing goals/priorities. Ensures the effective balancing of talent and resourcing to meet project requirements. Ensures effective coordination and management of projects and activities within the team to include project design, testing, evaluation plans, timelines, and operational planning in support of key strategic initiatives.
Responsibilities
Provide overall leadership to large strategic technical projects or programs (utilizing Guardian/Featurespace platform)
Develop and define clear core work definitions, process flows and operating models; demonstrate the complete life cycle and capabilities of the Service
Guide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
Maintain up-to-date product-line(s) roadmaps through synchronizing product level epics and sprints capturing value streams and capabilities
Ensure effective management of projects from inception through implementation
Lead and coordinate the planning, scheduling, budgeting, and resourcing of projects to scope, identify risk exposure and remediation of non-compliance to standards
Proactively work with internal clients and other business areas to create project plans with clear objectives, detailed tasks, accountabilities, timelines, and estimated budgets/corporate Expert
Assist with strategy development by providing assessments of project performance, skills requirements/needs and client needs
Provide forward thinking technical expertise in current and emerging technologies, trends and practices
Extensive experience with SAFe and Agile software development practices including Scrum, JIRA, Peer Review, Git and CI/CD
Plan, develop and implement standards, communications, programs and services according to best practices
Forecast initiatives to project strategic plan goals and assess current performance
Lead large, advanced multidisciplinary projects & initiatives of considerable business risk & impact in accordance with Navy Federal's PPM standards
Review project deliverables for quality, accuracy and compliance with Navy Federal policies and procedures
Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
Select and manage vendors and contracts including contract development, monitoring and issue resolution; oversee contract quality assurance, budget and cost mechanisms
Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions Broad Scope
Direct discovery and analysis of existing processes and key controls, and identify future internal control trends or new standards
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
Stay abreast and ensure compliance with applicable federal, state and industry laws, regulations and guidelines.
Performs other duties as assigned
Qualifications
Extensive expertise in Featurespace platform
Technical expertise in large complex software programs and technology
Extensive experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
Expertise within specialization to highly complex assignments through extensive experience of industry and subject area providing recommendations to business practices/processes and related technologies
Significant experience in working effectively with diverse internal and external contacts
Extensive experience leading, guiding and coaching professional staff
Extensive experience in client/vendor management to achieve strategic/tactical goals and implementation
Extensive experience in vendor risk management and oversight
Expert knowledge of project lifecycles and management methodologies
Significant experience in IT resource allocation and management
Advanced skill in extensive information systems analysis and research
Expert verbal and written communication skills
Expert skill in building strategic and execution-focused plans and alliances with partner leadership
Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Expert skill resolving conflicting requests and meeting changing requirements
Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Master's Degree in Business Administration or the equivalent combination of training, education, and experience
Desired Qualifications
Navy Federal Project Portfolio Management (PPM) knowledge
PPM Certification or the equivalent experience
Hours: Monday - Friday, 8:00AM - 4:30PM (On call responsibilities; overnight deployments a few times a quarter)
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 22681