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TEKsystems is currently searching for qualified candidates for an HR Shared Services Advisor position with a Fortune 100 Financial Institution in Winchester, VA.

This is NOT a remote position, all candidates must be local to Winchester, VA.

Job Description:

The HR Shared Services Center Advisor serves as a trusted advisor to employees by addressing HR-related inquiries and providing guidance to both internal and external customers. This role involves identifying, researching, and resolving HR issues while ensuring compliance with policies and procedures.

Responsibilities:

• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to moderately complex HR programs, processes, procedures, and communications

• Analyze and interpret a range of moderately complex issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately

• Resolve or arrange for resolution of operational/processing issues, inquiries, and complaints

• Provide guidance to internal/external customers and stakeholders regarding moderately complex SSC processes and HR services

• Perform functions in adherence to defined service level agreements

• Ensure compliance with all HR related policies, practices, and procedures

• Participate in user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Research, analyze and determine cause/impact of moderately complex errors/omissions

• Assist in the development and implementation of policies, procedures, programs, to improve processes and reduce errors

• Perform on-going quality control to ensure efficiency and accuracy of basic processes and procedures

• Perform research and partner with senior staff to provide recommendations for process improvements

• Perform other duties as assigned

Qualifications Required:

• High School Diploma required; Associates or Bachelors degree preferred

• Experience in positions which reflect the ability to work independently; exercise sound judgement; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function

• Ability to work independently and in a team environment

• Strong organization skills

• Familiarity with Contact Centers/ customer service over the phone

• Working knowledge of various Human Resource issues, services, and systems

• Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations

• Effective database and presentation software skills

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem-solving skills

• Advanced customer service focus and relationship management skills

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Advanced skill maintaining accuracy with attention to detail and meeting deadlines

• Advanced verbal and written communication skills

Qualifications Desired:

• Associate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experience

• Experience in human capital management systems

Hours: Full Time, 40 hours per week, Monday-Friday, must be available between 8:00am-5:30pm

Pay: $21.43/hour (Winchester, VA)

Location: HYBRID schedule working onsite 2 days a week required

If you are interested and meet the qualifications, please apply with an updated resume!

Pay and Benefits

The pay range for this position is $20.00 - $22.86

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Winchester,VA.

Application Deadline

This position will be accepting applications until Jan 17, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.