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Help Desk Specialist/System Tester

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking to add a Help Desk Specialist/System Tester to our operations and maintenance project! You will be the first line of contact for our user community when they have problems, issues, or questions; interfacing with the users daily to assisting with troubleshooting and creating tickets to track issues and requested enhancements. You will coordinate internally with your team to prioritize tickets based on the customer and end user needs. This position is challenging and interesting and you will go home each day knowing that you made a difference supporting our customer’s mission. You will support operations and maintenance of the HighVIEW 5 interface, which has just been delivered to the end user.

Duties Include but are not limited to:

• Supporting all Tier 1 requests from the user community

• Responding to telephone calls, email, and personnel requests for technical support; demonstrating good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)

• Disseminating details related to any bugs found by end users, tester(s) or stakeholder to the development team

• Documenting all end user interactions and writing bugs/issues/concerns in JIRA or other ticketing system

• Prioritizing bug tickets based on customer needs while in coordination with the Technical Lead, developers, and testers

• Developing test plans and strategies addressing areas including operational scenarios, regression testing, error/bug retests, performance, repeatability and usability

• Conducting system level testing through program lifecycle

• Developing expertise over time in our application and in our mission

• Identifying, researching, and resolving technical problems

• Executing against established Service Level Agreements (SLA)

Required Qualifications:

• Active TS with ability to obtain a CI polygraph

• 5+ years’ experience

• Experience with JIRA and Confluence

• Willingness to support core hours, 7am-3pm daily, on-site

• Able and willing to participate in afterhours Duty phone rotation.

• Excellent interpersonal and communication skills

These Qualifications Would be Nice to Have:

• Experience working within the Intelligence Community

• Experience with FOIA Case Management

• Experience managing development activities in the Angular Framework / TypeScript

• Experience with JIRA and Confluence

• Experience with Section 508 (WCAG) web accessibility

What we can offer you:

At CACI, our philosophy of employee development and advancement rests on a cultural foundation of providing unlimited and equal opportunity for growth, recognition, and rewards. We provide the environment, support and responsive, available management to nurture and stretch your abilities. We also offer a career mobility program to make it easy to build a dynamic career at CACI and offer flexible work schedule arrangements to support work/life balance.

• CACI’s Flexible Time Off (FTO) plan allows employees to take vacation as needed, without a set number of minimum or maximum days, and is available day one of employment.

• CACI has been named one of Fortune magazine’s World’s Most Admired Companies for 2024!

• CACI also has more than 20 Communities of Practice to share and gain skills and knowledge regarding various technologies and topics including SAP, Salesforce, Agile Development, and many more. The associated Learning Academies provide training and certifications to gain additional skills and build your brand.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• With over 25,000 employees worldwide, CACI has been named a Best Place to Work by the Washington Post.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$68,400-$143,700