Easter Seals Jobs

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

To be considered, candidates must have experience working for a CRO/Pharmaceutical organization in a customer management capacity overseeing Full Service Clinical Trial Programs/Delivery.

Works effectively, typically for one account, provides strategic direction across all therapeutic areas and other divisions and business units across PPD to ensure compliance and consistent delivery of the strategic partnership model. Works with development operations leadership to support functional leads and employees to ensure operational excellence, consistency, quality, innovation and learning across the portfolio of work. May be responsible for assisting with and/or coordination of partnership training, communications, governance materials, tracking operational or partnership metrics/goals. May serve as a liaison with Business Development for client presentations and proposal development. Development Operations lead has accountability for the partnership to ensure portfolio delivery to contract and strategic partner expectations inclusive of operational, quality and financial standards. Collaborates and influences functional leads and other key internal stakeholders on operational and strategic priorities to promote collaboration and creativity. Influences internal operations to minimize potential for risk and maximize client satisfaction. Works with other assigned Development Operations Leads on the PPD Strategic Partnerships.

Essential Functions

• Communicates partnership expectations, applicable corporate goals, key client specific updates, Master Service Agreement(s) (MSAs) terms and client-specific rules of engagement as it relates to overall program, project or service-level delivery.

• Creates, compile and manages operational, quality and financial standards buy utilizing systems, tools and reports to identify trends in risks and/or issues (i.e., key performance indicators for, key quality indicators, key relationship indicators, etc.) that present opportunities to leverage risk mitigation or PPD solutions across the portfolio and/or a single study/contract.

• Partners with cross functional leadership on the continuous development and improvement of business processes to support teams and to ensure that work is uniform, complete and managed appropriately.

• Develops excellent working relationships with internal colleagues and leaders responsible for the delivery of projects and services to improve information exchange, project delivery, and understanding between groups. Ensures coordination across geographies, therapeutic areas and functions and achieve superior delivery of projects and services.

• Assist Business Development team to enable business expansion of the portfolio (e.g. bid defenses and capability meetings).

Education and Experience:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 12+ years).

• 5+ years of management responsibility Strong leadership skills

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Effective oral and written communication skills including the ability to communicate in English, both orally and in writing

• Ability to influence internal and external stakeholders to fulfil partnership goals

• Ability to manage and create metrics, reports of the portfolio management, inclusive of operations, quality and financial

• Strong financial acumen

• Excellent judgment and decision making capability with ability to apply critical and analytical thinking skills and manage complex/ambiguous situations

• Capable of building a strong network of influential people

• Proficient knowledge of project management principles and application

• Proficient knowledge of budgeting, forecasting and resource management

• Understanding of regulatory guidelines and directives

• Marketing and negotiation skills

• Effective in working across geographies and cultures

• Computer Skills

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.