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Bath Fitter of North Carolina Branch Manager - Wilmington in Wilmington, North Carolina

Join Bath Fitter, the industry leader in bathtub and shower remodeling, as a Branch Manager and lead a thriving team focused on delivering exceptional service and driving operational excellence. This position offers the chance to oversee sales growth, operational performance, and team development while ensuring customer satisfaction and adherence to company standards.

Why Join Bath Fitter?

We provide comprehensive benefits and a supportive work environment:

  • 100% Company-Paid medical, dental, vision, and LTD for single/self-coverage
  • 100% Company-Paid Life Insurance (to maximum limits)
  • Flexible Spending Account (FSA) or Health Savings Account (HSA) options
  • Company-paid cell phone
  • Company-branded vehicle with gas card
  • Uniforms provided
  • 3 weeks of paid time off and 7 paid holidays

Key Responsibilities: As Branch Manager, youll oversee the full scope of branch operations, including:

  1. Leadership and Team Management:
  • Hire, train, and manage sales, installation, and administrative teams to meet performance goals.
  • Provide ongoing coaching, performance assessments, and corrective actions as necessary.
  • Foster a positive, team-oriented environment that encourages high performance.
  1. Sales and Business Development:
  • Drive revenue by implementing effective sales and marketing strategies aligned with the branchs growth objectives.
  • Collaborate with the Area Development Manager to develop and execute the marketing plan.
  • Oversee sales team performance, ensuring targets are met and leads are effectively managed.
  1. Operational Oversight:
  • Manage daily operations, including job scheduling, installation coordination, and customer service.
  • Monitor and maintain inventory, equipment, and supply levels, ensuring accuracy and security.
  • Ensure projects are completed on time and within budget, maintaining high-quality standards.
  1. Customer Satisfaction:
  • Ensure exceptional customer experience by promptly addressing concerns and following up on service issues.
  • Review feedback and implement improvements to increase satisfaction and retention.
  1. Safety and Compliance:
  • Conduct regular safety meetings and enforce adherence to safety procedures and company policies.
  • Hire and train personnel who demonstrate safe work practices.
  1. Financial and Administrative Management:
  • Manage branch finances, including expense control, accounts payable/receivable, and budget adherence.
  • Maintain accurate records and reports, submitting them as needed to upper management.
  • Prepare regular performance reports, highlighting key metrics and branch profitability.
  1. Vendor and Contractor Relations:

Develop and maintain relationships with suppliers, contractors, and vendors to ensure smooth operations and cost-effective pu

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