Job Information
Buffalo Wild Wings Assistant General Manager in Willoughby, Ohio
JOB PURPOSE: The AGM assists the General Manager with overseeing the operation of the entire restaurant. Helps train, supervise and coach Team Members and management to ensure perfect shift execution and Guest satisfaction
CORE JOB FUNCTIONS / REPONSIBILITIES
Team
Conducts second interviews and schedules orientations
Conduct new Team Member orientations (including all associated paperwork)
Enter new Team Member into Aloha
Enter new Team Member into CTUIT
Ensuring all Team Members are 100% completed in the onboarding process
New Team Member training schedule completed and given to New Team Member at orientation
Training schedule is set only with certified WCTs
ALL training paperwork completed and filed after day 6
Training manager follows up with training on a day to day basis with signatures
If trainee is working a day Training Manager is not working another manager may do post shift training day meeting, but only if Training Manager is not working. Training Manager should strive to do 100% of all post shift training day meetings
Post shift training meetings should be with WCT and trainee
ALL training finishes with the position validation form on day 6 unless additional days are needed
Position validations are ONLY done by Training Manager or General Manager
Development of Wing Certified Trainers for all sections of the restaurant
Maintains 2 WCTs for every section of the restaurant at all times
WCT submittal paperwork to be held in a binder to be kept in the office
Current Roster w/ positions certified for, last certification date, last eval date, next eval date
All WCT evaluations completed kept in binder
Holds regular WCT meetings at least once a month
WCTs given evaluations every 6 months
Responsible for all new menu rollouts
Responsible for ServSafe training to all WCTs
Practice all previously noted “Team” skills
FOH Support Responsibilities
Follow Company Operating Standards for Tipped Team Members FOH Support Responsibilities.
Opening and closing duties for tipped employees using FOH Support Pay Rate
If during the shift a server or bartender is assigned a task to preform that is outside the Tipped Service Responsibilities, that takes more than 10 minutes within an hour, they must clock-out of their tipped pay rate and clock-in under the FOH Support minimum wage pay rate until the task is completed.
Guest
Responsible for saving guests that have submitted a Guest Complaint or Hot Alert
Guest comment/Hot Alert should be closed out within 48hrs, upon completion Guest Comment form should be submitted to RM.
Practice all previously noted “Guest” skills
Quality Ops
1 Full QSC completed once a quarter.
Responsible for all Non-McLane ordering
Practice all previously noted “Quality Ops” skills
Sales & Profits
All invoices entered into CTUIT (most are automatic)
Responsible for all Accounts Payable in CTUIT
Practice all previously noted “Sales & Profits” skills
Communication
Practice all previously noted “Communication” skills
DIRECT RESPONSIBILITY
Ensuring training process is 100% every time all the time
Development of Wing Certified Trainers
The duties of this position may change from time to time. Company reserves the right to add or delete duties and responsibilities at the discretion of Company or the General Manager. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
PHYSICAL DEMANDS:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. If asked to perform task outside of physical capabilities, be sure to notify your General Manager or Human Resources.
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