Job Information
defi SOLUTIONS Soft Auto Collections Specialist in Williamsville/Hybrid, New York
Williamsville. Defi Solutions. Soft Auto Collections Specialist. $20+/hour.
About the Role: As a Collections Specialist at defi SOLUTIONS, youll be a key member of our Universal Support Team, thriving in a dynamic, high-volume contact center environment. Your role will involve various customer service and soft collections tasks for our automotive finance clients. You will play a crucial part in helping the company meet and exceed financial goals set by our clients, including some of the largest financial institutions and automotive finance companies in the United States.
Duties and Responsibilities: * General Customer Service: Handle various account-related tasks such as resolution, payment processing, due date changes, payoff processing, letter generation, and website assistance, ensuring all interactions reflect our value to get it done efficiently. * Process ACH Requests: Manage ACH transactionspromptly and accurately, demonstrating a commitment to a better every day through precise execution. * Provide Payoff Quotes: Offer clear and accurate payoff quotes to consumers and dealers, contributing to our teams collective success and passion for exceptional service. * Add/Remove Signers/Beneficiaries: Update account details as needed, maintaining a collaborative approach and dedication to our workplace values. * Perform Soft Collections Activity: Engage in soft collections for accounts 1-45 days past due, working to resolve issues with a passion for helping our clients achieve their objectives. * Establish Repayment Schedules: Create and negotiate repayment schedules based on individual financial situations, aiming for effective resolutions that align with our values of teamwork and continuous improvements. * Utilize Skip Tracing Tools: Employ tools to locate customers and update account information, always striving to get it done and enhance our teams performance. * All Other Duties as Assigned: Take on additional tasks as needed, approaching each enthusiastically and committed to doing it with passion.
Metrics for Success: * Quality: We aim to achieve a quality score of 90% or higher in customer interactions, demonstrating our commitment to doing it with passion and ensuring every customer interaction meets high standards. * Adherence: Maintain an adherence rate of 92% to scheduled shifts and breaks, reflecting our value to win as a team by being present and reliable. * Average Handle Time: Keep the average time for customer interactions at or below 400 seconds, exemplifying our value in getting it done efficiently while continuously improving.
Hours and Compensation: The hourly rate for this position is $20.00/hr. Additionally, we offer a differential of 2% per day for hours worked after 10:30 PM.
Monday Thursday 2:15 PM 11:00 PM & Friday 12:30 PM 9:00 PM
Required Qualifications: * High School Diploma or GED: A fundamental education background is essential * Experience in a High-Volume Contact Center: At least one (1) year of experience in a fast-paced contact center environment is required, showcasing your ability to get it done efficiently * Effective Communication Skills: Ability to clearly communicate with management and fellow associates, reflecting our value to win as a team. * Alignment with Workplace Values: Demonstrated ability to embody and apply our core values of getting it done, winning as a team, bettering every day, and doing it with passion in your work.
Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.
Follow link to apply through Indeed.com: https://www.indeed.com/jobs?q=defi+solutions&l=Niagara+County%2C+NY&from=searchOnDesktopSerp&vjk=74f1b4de94b1e00c&advn=2783240059888080
