Job Information
Associated Fire Protection Service Scheduling Coordinator in Williamstown, New Jersey
Service Scheduling Coordinator
Williamstown, NJ (http://maps.google.com/maps?q=1041+Glassboro+Road+Williamstown+NJ+USA+08094) • Operations
Job Type
Full-time
Description
Associated Fire Protection is currently recruiting for a Service Scheduling Coordinator. Primary duties to include but are not limited to supporting the operations department by scheduling technicians and assisting in general functions as needed.
About Us
Associated Fire Protection, founded in 1947, is a leader in fire protection and life safety. We have offices located through New Jersey and New York, as well as a branch in Utah. We are seeking motivated individuals to join our growing team. While previous experience in fire protection is a plus, we are also looking for people looking to make a change to an industry that is dedicated to protecting lives and property. We are very passionate about our work, but understand that our family, friends and other interests play an important role in our lives. If you are thinking about making a change, give us a shout.
Job Specific Functions to include but are not limited to:
Explain company services to customers and prospective customers.
Schedule inspection and repair work to ensure that they are completed in a timely and efficient manner.
Review jobs/work orders- ensure proper material is pulled and appropriate manpower is scheduled.
Review schedule slots for time sheet entry and confirm accuracy with technicians.
Manage team open work order list.
Review and coordinate material and equipment requirements.
Assist technicians by providing information, paperwork, reports as needed.
Assist customers with their technical needs and ensure all inquiries and complaints are handled.
Assist with invoicing and collection calls as needed
Assist team supervisor as well as various other departments with functions as needed.
Serve on the emergency service manager rotation after a period of service.
Review with technicians to confirm work orders are completed.
Review scheduling board as needed and confirm with technicians that they are checking in and checking out of jobs.
Assist department with additional functions as needed.
General Functions
Communicate effectively with customers, vendors, employee and other correspondences.
Comply with federal, state, and company policies, procedures, and regulations.
Attitude and actions are in line with company’s mission statement, vision and values.
Show initiative by sharing ideas that may increase company profitability and help the company reach its goals.
Associated Fire Protection is an EEO Employer, including disability.
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster
Requirements
Additional Requirements/Experience including but not limited to:
Two years of related experience scheduling is preferred.
Excellent organizational skills are required.
Excellent interpersonal skills are required.
Familiarity with the Fire Protection industry is preferred.
Must have experience working with Microsoft Office in particular, Microsoft Word, PowerPoint and Excel.
Must be able to keep appointments and show up to work on time.
Must be able to pass pre-employment physical, drug screen and any applicable background screens/checks.
Must be a team player and treat others with respect.
Attitude and actions are in line with company’s mission statement, vision and values.
The position has frequent periods of stress. Ability to work in a fast-paced environment and under pressure as needed.
Must be able to understand and comply with the company’s safety and employment policies
Ability to make sound decisions. This may include making on-the-spot decisions.
The position has frequent periods of stress. Ability to work in a fast-aced environment and under pressure as needed.
