Job Information
Spartronics Senior Program Manager in Williamsport, Pennsylvania
Spartronics Description:
At Spartronics, we're not just building products, we build products lives depend on. As an electronic manufacturing services (EMS) provider for the commercial aerospace, defense, medical device, life science, and industrial markets, we work to deliver products of the highest quality and reliability.
As a Senior Program Manager at Spartronics, you'll play a pivotal role in acting as the primary customer contact for all program activities. Lead customer engagement activities including regularly scheduled teleconferences, technical interchange meetings, performance reviews, as well as Bid & Proposal activities. Directs all phases of programs from inception through completion. Develop and maintain program schedules and manage the cross-functional team to meet deadlines set forth in program plan. Lead internal cross-functional meetings and assignments spanning technical, quality, delivery, inventory, cost and price. Coordinate and prepare proposals, budgets, program reviews and financial plans. Responsible for overall customer satisfaction, profitability and risk management.
Your contributions will help us continue our journey towards Winning as One: One company. One team. One purpose. One plan. One culture.
What a typical day looks like:
- Fostering highly effective customer relationships and delivering exceptional customer satisfaction
- Lead customer Bid & Proposal activities with on-time and accurate submission; including internal reviews for strategic opportunities with Executive Leadership prior to submission
- Shape the financial performance of your assigned customers/programs to drive revenue and Operating Income growth, as well as effective inventory and cash management
- Maintain a firm understanding of customer and market prices, bid strategy, probability-of-win, status of bids submitted, and lessons learned for lost proposals
- Host and lead regular customer Business Reviews (on-site or virtual), including preparation of presentation material
- Lead internal Program Reviews with Executive Leadership to status assigned programs regarding quality, delivery, financial, forecast, risks and opportunities
- Growth oriented, able to facilitate and identify new revenue and program opportunities with existing customers
- Maintain risk registry and risk mitigation activities related to delivery, technical and financial risk
- Work closely with Business Development to help on-board new customers and programs
- Review customer scorecards, feedback and complaints to drive continuous improvement activities related to quality, delivery and customer satisfaction
- Establish and maintain a 12-month rolling forecast; improvement forecast accuracy through customer inputs, analysis and business intelligence
- Manage backlog revenue planning with appropriate forward-looking visibility. Clearly identify backlog which cannot be executed due to customer holds/technical/material or other constraints
- Coordinate with internal stakeholders for action item tracking and closure, as well as accurate commitments and delivery status
- Execute effective and on-time program start-up with Sales Order entry, Contract Reviews, Change coordination and complete/accurate customer Technical Data Packages
- Facilitate effective business decisions, analysis, pricing and impact of customer Return Material Authorization for in-warranty and out-of-warranty repairs
- Lead excess/aging inventory related analysis and action with the customers
- Maintain core metrics and KPIs; identifying actions and improvements
Provide leadership, mentoring and coaching to assigned Associate Program Manager supporting your customers/programs.
- Bachelor's degree (Business or Engineering field preferred)
- 5+ Years of relevant work experience in the E ectronics Manufacturing Services (EMS) industry
- Excellent customer service and leadership
- Negotiation of contract requirements, schedule, cost and price
- Proficient at multitasking and prioritization
- Computer skills including Microsoft Office Excel, PowerPoint, Word
- Excellent verbal and written communication
- Technical acumen with ability to simplify and succinctly explain complex issues
- Executive presence, able to manage interactions with leaders from other organizations
- Effective presentation skills to Executive leadership, internally and externally
- Exceptional financial acumen, able to budget, analyze costs, price and drive profitability
- High energy and desire to work in a fast-paced environment
- Confident decision-maker and results oriented
- Full range of medical, dental, and vision benefits. Medical plan options include 1 PPO plans and 2 High Deductible Health Plan (HDHP) with a Health Savings Account (HSA).
- Flexible Savings Accounts for Medical, Dependent Care, and Limited Purpose (dental and vision only)
- PTO and Holiday Pay
- Company-paid life insurance and disability at 1 times your annual salary at no cost to you, with options to increase coverage amounts
- 401k with a company match of 50% to every dollar up to 6%
- Accident, Critical Illness, Hospital Indemnity, and Legal Insurance optional plans
- Employee Assistance Program
- Tuition Reimbursement
- Relocation Assistance could be provided.
- Opportunities to grow and excel in the Electronics Manufacturing industry at a company that values promotions and learning from within. Every day is different, challenging, and rewarding.
Must be ITAR Compliant All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. We can not sponsor visas.
How to Apply: If this sounds like the perfect opportunity for you, please apply with your resume and a cover letter outlining your qualifications and why you're excited about joining Spartronics here.
Spartronics is an equal opportunity Employer/Veteran/Disabled 41 CFR 60-1.4. We comply with federal Affirmative Action guidelines in all employment opportunities for qualified employees and applicants. We enco
