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Cox Communications Retail Market Manager in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13026429

Upholds the Cox Sales Vision Flawless Execution with every customer, with every initiative, every day. Prioritizes plans and executes to achieve goals, works with a sense of urgency, respect and integrity

Develops and implements the necessary metrics and structure to ensure the proper in-store customer experience is achieved in order to support the goal of being the trusted provider

Assesses local competitive assortment and pricing trends and escalates competitive discrepancies to leadership

Assesses local competitors, their assortments and pricing trends to ensure Cox stores remains consumer relevant and competitively positions

Partners with the Product & Acquisition Marketing teams to recommend strategy, direction and goals for merchandising, advertising and point of sales efforts and participates in creating marketing materials pertinent to teams sales efforts

Creates labor plans based on corporate guidelines, seasonality, and anticipated customer demand

Drives sales of Cox products and services while keeping a laser focus on efficient operations to ensure maximum profitability

Owns the customer satisfaction performance measurements for the retail sales channel as well as internal customers and provides recommendations for improvement

Ensures store appearance follows ongoing marketing campaigns and meets or exceeds department standards for the assigned planogram.

Facilitates weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies

Develops and administers the annual retail and payment center expense budget and the annual retail sales and revenue budget

Interviews, hires, trains, and regularly evaluates performance of team of Sales Team, Team Leaders, and Administrative Support

Participates in development of comp plans and quota setting

Sets appropriate individual performance goals and objectives for store employees

Serves as point of escalation for customer and employee concerns

Prepares periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion

Oversees store inventory to ensure alignment with corporate store design strategy

Monitors shrink, conducts exception analysis, and acts

Partners with Corporate to identify traffic trends to ensure consistency with inventory requirements

Pro-actively monitors store revenues, store operational targets, customer satisfaction, inventory and shrink

Travels approximately 30% - based on business need

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