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Summary The Robert J. Dole VA Medical Center is seeking a motivated Program Support Assistant to serve our Veterans within the Pathology & Laboratory Medicine Service (P&LMS). Responsibilities The incumbent serves as a Program Support Assistant for Pathology & Laboratory Medicine Service (P&LMS) of the Robert J. Dole VA Medical Center (RJDVAMC) reporting to the Laboratory Manager. The incumbent performs duties directly contributing to the administrative management within the Service Line including providing clerical, administrative and/or technical support to the P&LMS Chief and the Laboratory Manager. Additionally, the Program Support Assistant assists the pathologist/s in the retrieval, entry, and correlation of data for anatomic pathology reports and surgical case review. Duties include but are not limited to: Collect data and maintains statistics of pathology cases for quarterly reports for tumor board and pathology conferences. Receives inquiries for information of laboratory data and refers calls/correspondence to appropriate laboratory staff. Assists pathologist in contacting providers regarding newly diagnosed malignancies and provides administrative/clerical support in referral of cases to outside facilities, such as (Reference Laboratories). Provides general clerical mail and correspondence services such as preparing a variety of recurring reports, reviewing outgoing correspondence for proper attachments. Edits and composes letters and reports, proofreads pathology reports and correspondence for procedural and grammatical accuracy, and develops standard or form letters and replies to inquiries. Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication. Completes research, files, and assembles background information related to the incoming material prior to referral. Provides general clerical public contact support services such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, as well as similar information. Obtains and monitors the use of services, supplies, or equipment for the office. Reproduces/procures local forms. Responsible for submitting supply requests and form requests for those obtained from national sources. Serves as the primary and backup timekeeper for P&LMS. Processes by manual computer entry into the patient's electronic medical record, pathology reports received from reference laboratories. Includes both manual computer entry for pathology reports as well as scanning of select reports. Accessions and coordinates submissions of samples and request forms for specialized referral testing, including arrangement of delivery services and follow-up tracking of samples. Processes general pathology samples and performs necessary tasks to ensure specimen receipt, handling, accessioning, and completion of appropriate documentation necessary for submission to testing facility. Work Schedule: 0800-1630 M-F Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA)/PD10296 Relocation/Recruitment Incentives: Not authorized Robert J. Dole VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/30/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and typing proficiency as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Program development Assisting with data collection Analysis of trends Implementation of best practices Serving as a point of contact for patients and customers Utilizing a variety of software programs Data entry Maintaining files and record keeping systems. Typing Proficiency Requirement: In addition to meeting the required specialized experience, applicants for this position must show possession of the following typing proficiency. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Proficiency skills of self-certified applicants may be verified by administering the appropriate performance test. For this position, applicants must be able to type 40 words per minute. Words per minute are based on a 5 minute sample with three or fewer errors. You will be rated on the following Competencies for this position: You will be rated on the following Competencies for this position: Clerical Computer Skills Customer Service (Clerical/Technical) Manages and Organizes Information Writing Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is mostly sedentary. There will be some periods of walking, bending, lifting and carrying of medical records. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.