Easter Seals Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13112406

Summary of Accountabilities

Single Point of Contact for customer on all project communications encompassing the entire work scope throughout the duration of the project while safeguarding customer satisfaction, expectations and maintaining company objectives ensuring overall project success.

Primary Duties and Responsibilities

1. Act as single point of customer contact throughout work scope and duration of assigned projects. Schedule and conduct cross functional meetings, and report project status as required from pre-arrival through post-departure, following company processes. Conduct customer arrival and departure debriefs, monitor and manage project schedule and performance, drive recovery plans as required to meet company commitments. Provide updates to customers.

2. Establish positive, productive working relationship with project customer. Provide customer updates on a periodicity and by means preferrable to the customer. Manage customer expectations and develop customer trust.

3. Continuously review aircraft discrepancies, communicate issues, obtain work authorizations, coordinate test flights, prepare and review invoices, coordinate aircraft preparation and delivery, deliver final invoice to customer, ensure receipt of payment, and follow up with customer post-delivery.

4. Maintain awareness of project status, schedule, impediments, financials, and issues affecting projects and provide updates to internal and external stakeholders verbally, in writing, at meetings, and through communications methods as required.

5. Assist with invoice disputes and warranty claims as required.

6. Adhere to company policies and procedures, adhere to standards of professional conduct at all times, and present a positive, professional, active, and engaged persona to all customers.

7. Other duties as assigned by Customer Service Director.