Job Information
Equity Bank Bank Manager - Rose Hill, KS in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13139550
Jump start your career atEquity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you\'ll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank well help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities and Expectations
- Grow the Retail Bank Net Income and Image in Community
- Achieve budgeted retail banking targets for growth of deposits consumer loans and generation of non-interest income.
- Control bank expenses as appropriate.
- Demonstrate operational soundness to minimize risk exposure and to maintain quality production.
- Implement retail operating procedures and protocols.
- Proactively make referrals to bank partners that result in additional revenue to the bank.
- Participate in community groups or events to promote the banks image.
- Lead and Manage the Performance of the Retail Bank Team
- Conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
- Provide on-site leadership and motivation as well as direct the work of retail bank employees.
- Guide employee matters including hiring, compensation, work schedule, promotion and discipline.
- Train and develop retail bank team for their current and future role.
- Provide periodic individual performance objectives, goals, coaching, feedback, and evaluation.
- Ensure Consistent Delivery of a Superior Customer Experience
- Demonstrate excellent customer service skills and ensure same by retail bank team.
- Create a welcoming, engaging, and professional environment for clients and your team to experience.
- Proactively resolve client issues and ensure follow-through by bank team.
- Proactively match bank products and services to client needs and ensure same by bank team.
- Make periodic visits to small business clients to assess needs, to confirm satisfaction, or to promote additional services.
- Demonstrate Compliance with Applicable Laws and Regulations
- Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
- Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
- Actively work with clients to understand each clients normal account activity, as appropriate for this position.
- Complete periodic compliance training.
- Ensure adherence to aforementioned points by bank team.
- Perform other duties as assigned or required.
::: {align="left"} Required Skills & Education :::
- High School Diploma or equivalent
- Previous banking experience required
- Excellent interpersonal, verbal, and written communication skills
- Computer proficiency in Windows-based systems
- Ability to maintain a high degree of confidentiality
- Strong attention to detail and organizational skills
- Capable of working with a team to determine solutions
- Ability to travel to Wichita, KS during first week of employment f or required week-long training
