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JOB REQUIREMENTS: Job ID: 21090 INTRODUCTION: The University Library at the University of Wisconsin-Whitewater seeks a User Services Student Supervisor & Outreach (Library Assistant III, LM010). JOB DUTIES: This is a 1.0 FTE position and provides overall service and direction to the inclusive outreach efforts of the University Library, including events, programming and other campus/community collaborations in support of the Library and University goals. The position coordinates the hiring and scheduling of student employees in User Services. This position collaborates in the supervision and training of User Services student employees. The position works closely with and reports to the User Services Librarian. The position works collaboratively with User Services staff to support Library outreach initiatives. Responsibilities also involve providing services at the Circulation Desk, including circulation of materials and general customer service. Student Supervision -Responsible for the management of student employees in User Services -Develops and maintains User Services student employee schedules -Collaborates with User Services staff to assign student employee work responsibilities -Reviews and approves User Services student employee timesheets according to payroll schedule -Coordinates the hiring of student employees for User Services -Coordinates with Library staff on the training of Library student employees -Collaborates with User Services Librarian and staff to develop student training materials -Trains student employees on customer service, circulation and related library activities -Participates in the assessment and review of User Services student employees -Participates in Library committees relating to student employment and training -Remains current on best practices on effective management of student employees Circulation Desk -Provides and maintains day-to-day operation of circulation services with excellent customer service -Ensures appropriate circulation and security of materials -Promotes library services and assists patrons in their use -Interprets, supports and contributes to the development of general policies and procedures of the library -Responds to a wide range of user questions and complaints, varying from routine to complex -Assists with troubleshooting basic, intermediate, and complex issues of library equipment, such as computers, printers and other equipment TO ENSURE CONSIDERATION: Applications received by August 2nd, 2024, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process. If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu. For questions regarding this position, please contact: Diana Shull 262-472-5011 shulld@UWW.edu HOW TO APPLY: Only complete application packages will be considered. This includes online submission of the following documents: -Cover Letter -Resume -Name and contact information for three professional references ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum Qualifications: -Supervisory and training experience -Customer service experience -Ability to work independently managing multiple tasks -Excellent interpersonal skills, including written and oral communications -Experience with project management coordination -Undergraduate degree Preferred Qualifications: -Experience planning and supervising events -Experience in building partnerships and collaborations -Experience working in a library setting -Experience with integrated library systems platforms Knowledge, Skills, and Abilities Required: -Knowledge of, or ability to learn, library services, processes, searching of library catalo s and databases, and circulation systems. -Ability to work under general supervision applying a variety of complex rules and procedures with close attention to detail. -Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds. -Willingness and ability to be an active participant in following applicable safety rules and regulations, including necessary training and drills. ***** APPLICATION INSTRUCTIONS: Apply Online: www.careers.wisconsin.edu