Easter Seals Jobs

TELECOMMUNICATIONS SHIFT SUPERVISOR

Department: Emergency Services

Hiring Rate: $36,712.00

Salary Range: $38,546.00 - $55,070.00

TELECOMMUNICATIONS SHIFT SUPERVISOR

General Statement of Duties

Performs supervisory duties in the communications center while performing duties as a Telecommunicator answering emergency and non-emergency 911-calls and as an emergency medical dispatcher..

Distinguishing Features of the Class

An employee in this class serves as a Telecommunications Supervisor on an assigned shift. This class is differentiated from the Telecommunicator by the additional responsibilities performed by the supervisor while on an assigned shift. Additional duties performed by the shift supervisor include training new staff, assuring coverage in emergency situations, making key judgment calls concerning emergency dispatch situations, by overseeing emergency medical dispatch, and by generally providing guidance to subordinate and support personnel. The position also operates radio dispatch and advanced telephone equipment on an assigned shift. Work involves receiving incoming calls associated with the county law enforcement, emergency services, fire, and other public safety programs, providing accurate and timely transmittal of emergency messages which often involves difficult emergency situations affecting human safety and well being. Considerable tact and firmness must be exercised in obtaining information from distressed persons. Employee must use considerable independent judgment and initiative in receiving messages, responding to emergency situations, and dispatching calls.Work is performed in accordance with standard departmental policies and procedures and is supplemented by specific instructions when necessary. Work is performed under general supervision of the Communications Manager and is evaluated in terms of adherence to departmental policies and procedures and by accuracy and effectiveness of dispatching.

Duties and ResponsibilitiesDuties and Responsibilities

Essential Duties and Tasks

Serves as a supervisor in the Communications center on an assigned shift; trains new staff, assures adequate shift coverage and coverage in emergency situations, makes critical judgment calls concerning emergency dispatch and medical dispatch situations, and provides guidance to subordinate and support personnel.

Prepares shift reports; prepares compact discs with call recordings; makes work assignments; researches and prepares historic information on specific calls as needed.

Receives and dispatches calls for service to emergency medical services, County law enforcement, municipal police departments, volunteer and municipal fire departments, highway patrol, Department of Transportation, rescue squads, public utilities, animal control, and various human services agencies, etc.; receives complaints and requests for service by telephone or radio; obtains necessary information and dispatches appropriate personnel or officials and/or advises callers of proper contact for assistance or information.

Enters call data into the computer and enters reports of stolen property and vehicles, missing persons and wanted persons into the DCI computer as requested by law enforcement agencies.

Performs administrative duties to include proofreading records, copying reports and faxing information when necessary.

Supervises and participates in employee training; maintains progress records and evaluations on employees in training.

Performs employee performance coaching and evaluation.

Telecommunications Shift Supervisor

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Maintains daily checks on equipment used in the communications center to ensure it is operational.

Monitors calls of other Telecommunicators to ensure that calls are handled properly, with correct priority and in accordance with standard operating guidelines; takes control of calls when necessary.

Provides information to public a requested.

Additional Job DutiesAdditional Job Duties

Performs related work as required.

Recruitment and Selection Guidelines

Knowledges, Skills and AbilitiesKnowledges, Skills and Abilities

Considerable knowledge of the operation of a computer aided dispatch system and associated radio equipment.

Considerable knowledge of emergency medical dispatch.

Considerable knowledge of the geographical layout of the County as to location of streets, important buildings and other landmarks.

Considerable knowledge of related Federal Communication Commission regulations.

Considerable knowledge of the application of information technology to the work.

Working knowledge of modern and effective supervisory principles and practices.

Skill in the operation of two-way radio equipment.

Ability to exercise sound judgment in emergency situations and extract needed information from the caller.

Ability to lead and train assigned staff.

Ability to speak clearly, distinctly and politely.

Ability to deal tactfully and courteously with the public.

Ability to maintain simple but effective files, records and reports.

Ability to understand and follow oral and written instructions.

Ability to establish and maintain effective working relationships as necessitated by work assignments.

Physical Requirements

Must be able to physically perform the basic life operational functions of stooping, reaching, lifting, fingering, grasping, talking, and hearing.

Must be able to perform sedentary work exerting up to 10 pounds of force occasionally; and a negligible amount of force frequently or constantly to move objects.

Must possess the visual acuity to operate computer equipment, and maintain and review manual written records.

Desirable Experience and Education

Graduation from high school and considerable experience in telecommunications and dispatching and some supervisory experience or training; or an equivalent combination of education and experience.

Telecommunications Shift Supervisor

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Special Requirements

Possession of certification as DCI Operator by State of North Carolina

Possession of certification as a Telecommunicator by the State of North Carolina

Possession of Emergency Medical Dispatch certification.

Columbus County

2012

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Special Note:This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a complete job questionnaire with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process.They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.