Easter Seals Jobs

Description

Robert Half is seeking a Customer Service Representative to work for a dynamic organization where you'll play a key role in delivering exceptional service to our clients. We're looking for an empathetic, detail-oriented individual with excellent communication skills to assist customers with inquiries, issues, and requests. While bilingual proficiency is not required, preference will be given to candidates who can communicate fluently in both English and Spanish, enabling us to better serve our diverse customer base.

Responsibilities:

• Provide outstanding customer service by responding to inquiries via phone, email, and/or live chat in a timely and professional manner.

• Resolve product or service issues by clarifying customer concerns, identifying the best course of action, and ensuring a satisfactory resolution

• Maintain accurate and thorough customer records by documenting interactions in the company’s CRM system.

• Assist customers by providing clear information about products, services, and policies while demonstrating empathy and active listening skills.

• Collaborate with internal teams to address customer inquiries that require additional research or specialized support.

• Escalate complex or unresolved issues to the appropriate department while ensuring a seamless customer experience.

• Uphold company standards, policies, and service guidelines to maintain customer trust and satisfaction.

• Support team goals by achieving individual performance metrics, including response time, resolution efficiency, and customer satisfaction (Source: Robert Half Salary Guide).

  Requirements

Qualifications:

• High school diploma or equivalent; additional education or certifications are a plus.

• 1–3 years of customer service experience, preferably in a contact center or customer-facing role.

• Proficiency in using customer service software or CRM systems, such as Zendesk or Salesforce.

• Strong active listening, problem-solving, and conflict-resolution abilities.

• Adaptability to work in a fast-paced, team-oriented environment with shifting priorities.

If you're passionate about helping others and thrive in a customer-focused environment, we encourage you to apply. For immediate consideration please call Robert Half directly at 610-882-1700!

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .