Easter Seals Jobs

Cardinal Health Canada, with over 1,400 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

Cardinal Health is currently seeking a Customer Success Associate to add to our team in Alberta / Western Canada. This role will be responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provide new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, back-order support, improvements to internal and external processes, and other areas of opportunity. Provide product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Customer Success team is responsible for proactive oversight of the end-to-end service experience for Strategic Customers, acts to ensure a positive and efficient customer experience while enabling sales representative selling time.

For more information on what it is like to work for us, please watch this video: Cardinal Health - Wings (https://www.youtube.com/watch?v=zA4HVn5g5DI) .

Your Contributions to the Organization will be to :

• Exercising influential leadership, working cross-functionally with internal stakeholders and external customers to ensure a seamless customer experience, while troubleshooting issues with supply chain, credit, rebill, and repoints.

• Reviewing & managing backorder report(s) at a customer level to determine root cause; identifying options and taking appropriate action while keeping Sales informed. This includes substitutions, requesting of repoint stock from a different warehouse, and obtain marketing approvals.

• Liaising and leading troubleshooting with Supply Chain, Marketing, Transportation, Customer Care and QA teams to resolve major supply disruptions and customer issues with an aim to gather and provide proactive communication to the customer by troubleshooting backorder status.

• Leading and attending regular strategy meetings with the sales representatives to ensure strong working relationships.

• Leveraging data and sales reports to identify and interpret trends, understand root cause, drive opportunities, and propose sustainable solutions.

• Use the available reporting tools to gather data, interpreting and providing leads to reps on existing business.

• Developing and maintaining various sales reports and dashboards to provide visibility on key sales initiatives (usage reports, order patterns, new business).

• Identifying new product details, similar item, vendor identification, along with the initiation of the merchandising of new items and adding to existing items with further details.

• Supporting business review sessions in collaboration with Sales Reps (as needed)

• Have a strong working knowledge of contracts, pricing agreements, and be the go-to-contact for product information and substitutions, and drive contract compliance.

• Identifying opportunities to improve efficiency and evolve effectiveness of this role while providing flawless customer services; manages internal resources to optimize cost effectiveness. Pricing correction identification

• Educating and supporting customer conversion to E-Commerce tools to allow customers to be self-sufficient (back orders, PODs, etc.)

This Job might be for you if:

• Minimum 2 years of work experience, preferred.

• Enjoy working in a demanding environment, with a strong ability to multi-task in a complex environment.

• Possess a bachelor’s degree (preferred) or equivalent work experience in related field.

• Have strong interpersonal and communication skills.

• Have very strong analytical skills – preference to those with a strong working knowledge of Business Intelligence tools – Tableau (Med Tableau / PowerBI)

• Possess advanced computer skills (Excel, Word, PowerPoint)

• Experience using Salesforce CRM an asset

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples and persons with disabilities.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)