Easter Seals Jobs

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Position Objective:

The Billing Operations Administrator III is responsible for processing customer billing and credit transactions on a daily and weekly basis. Key duties include analyzing and submitting business credit requests into Oracle, D365, and Salesforce, performing data uploads for invoicing, conducting billing reconciliations, making sales tax adjustments, and collaborating with business units to resolve billing-related issues.

Essential Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Prepare, post, and send manual invoice and credit transactions.

• Reconcile invoice transactions in D365.

• Provide timely responses to customers and the Accounts Receivable team regarding billing inquiries or disputes.

• Read and understand contract terms and UKG product bundles to address customer inquiries and assess the need for billing corrections via additional invoices or credits.

• Review and approve customer credits submitted by other departments within an established dollar threshold, including reviewing credit reason codes and General Ledger account codes for each credit request.

• Prepare and send out Time & Expense invoices to customers for reimbursement of expenses incurred by contractors.

• Work with various business owners to import and reconcile invoice files.

• Update customer purchase orders.

• Address and resolve ServiceNow-related incidents regarding billing disputes.

• Perform additional duties as assigned.

Knowledge and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required.

• Strong organizational skills and attention to detail required

• Ability to manage priorities and meet deadlines in a dynamic environment

• Ability to research billing issues and communicate relevant conclusions, both verbally and in written format

• Proficient in Excel

• Between 1 - 2 years of billing and/or crediting experience required

Education, Work Experience

• BS in Accounting, Finance, Business or related fields is a plus.

• Working knowledge of Microsoft Dynamics is a plus.

• Working knowledge of Salesforce is a plus.

• Previous experience in Billing/Credit/Accounts Receivable roles is a plus.

Physical Requirements:

To determine the physical requirements of this job, ask yourself what minimum physical requirements are required for the job. In this section, describe the type, intensity, frequency, and duration of the physical demands required for the job and work environment. This section should be tied to the essential functions of the job and not reflective of the ways that those functions are currently performed.

This component is important and key for compliance with the Americans with Disabilities Act (ADA).

• While performing the duties of this job, the employee is regularly required to communicate and converse and exchange information. The employee frequently is required to remain in a stationary position for long periods at a time. Employee will be required to move about inside office environments and operate computer machinery and software as needed.

Travel Requirements:

• Up to 25%

Disclaimer:

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Please provide a likely breakdown of the activities the employee will perform in this job (must equal 100%)

Prepare, post, and send invoices to customers, including subscription fee invoices. 20%

Communicate with internal parties regarding invoices, payments, and agreement terms, providing exemplary Customer Service to clients and UKG customer teams via e-mail & phone calls. 10%

Provide timely responses to Customers and Accounts Receivable Team in relation to customer billing inquiries or disputes. 15%

Read and understand contract terms, the Contract 360 module in Salesforce, and the Revenue and Billing schedules in order to address customer inquiries and assess any need for billing correction via additional invoices or credits. 10%

Review and approve Customer credits submitted by other departments within an established dollar threshold, including review of credit reason codes and General Ledger account codes to each credit request. 15%

Provide credit memos and statements to customers on a regular basis. 5%

Prepare manual invoices when necessary to accommodate key strategic customer needs. 5%

Prepare and send out Time & Expense invoices to customers for reimbursement for expenses incurred by contractors 5%

Perform necessary admin tasks such as setting up children accounts, complete impound forms, among others, to ensure customer’s information is align in accounting system. 10%

Other duties as assigned 5%

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.     

View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement. (https:www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)      

View the Pay Transparency Nondiscrimination Provision (https:www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)     

UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .  

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com . 

The pay range for this position is $18.17 to $26.13, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers)   

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.