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Ongoing Team CCAP Program Specialist I - 162239

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Ongoing Team CCAP Program Specialist I - 162239

Salary

$44,404.67 Annually

Location

Westminster, CO

Job Type

Regular Full-time

Remote Employment

Flexible/Hybrid

Job Number

06585

Department

Human Services

Opening Date

06/28/2024

Closing Date

7/5/2024 4:30 PM Mountain

Our Mission

At Adams County, our team members engage in top-notch opportunities to grow and expand their impact. We cultivate an inclusive and innovative culture where diversity matters! Diversity, Equity & Inclusion (DEI) is a core cultural competency at Adams County, and we actively seek and welcome applicants that bring diverse experiences and value inclusion.

Cultural Competencies/EEO

Adams County is an equal opportunity employer. We strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status,marital status or any other legally protected characteristic.

Position classification

Hybrid -- Job duties and expectations allow for onsite and remote work scheduled every week. Employees in this classification are regularly scheduled onsite one (1) to four (4) days per week based on the County needs and as determined by Department Director. Hybrid classified roles can be onsite more than the set minimum based on employee preference.

• Description

• Benefits

• Questions

What Success Looks Like In This Job

This series of positions interviews and assesses initial and/or ongoing eligibility for the Colorado Child Care Assistance Program (CCCAP) and/or creates fiscal agreements with childcare providers. This position also provides CCCAP basic knowledge/education to childcare providers. This series of positions operates under general supervision.Compensation is based on experience and qualifications

Examples of Duties for Success

• Provides excellent customer service to applicants/participants, staff, all partners, and childcare providers.

• Interviews applicants/participants regarding income, resources, household composition, and employment status to assess their eligibility for the Colorado Child Care Assistance Program (CCCAP).

• Assists applicants in completing all forms and obtaining necessary documentation.

• Reviews applications for accuracy and completeness, verifies all information, and determines eligibility and parental fees.

• Explains program eligibility requirements to applicants and childcare providers, including all rules and regulations, his/her/their rights and responsibilities, available benefit dates, reason for approval or denial and the right to appeal.

• Completes monthly reports that are instrumental in discovering discrepancies that could affect participant's eligibility.

• Completes monthly reports that are instrumental in discovering childcare provider payment discrepancies.

• Assist with state audits and reports as needed.

• Assists in complaint resolution with childcare providers or clients.

• Reviews and completes re-certifications.

• Reviews cases regularly for continuing eligibility taking necessary action in response to changes.

• Participates in dispute resolution process with applicant/participant/childcare provider when requested.

• Prepares evidence, attends and testifies in state level hearings on applicant/participant/childcare provider appeals.

• Partners with childcare providers and other agencies to achieve positive outcomes for clients.

• Performs other related duties and responsibilities as required.

Qualifications for Success

• Knowledge of rules for all public assistance programs, as applicable.

• Conduct effective interviews relevant to determining eligibility.

• Knowledge of CHATS and CBMS strongly preferred.

• Proficiency in Microsoft Office, including Excel.

• Apply basic math skills, read, interpret, and apply rules and regulations.

• Communicate clearly and concisely, both orally and in writing.

• Differentiate between relevant and non-relevant information when making eligibility decisions.

• Input data accurately into CHATS and detect errors/make corrections.

• Skills related to customer service and a liaison between CCCAP and applicants/participants/child care providers.

• Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

More Qualifications for Success

• Child Care Assistance Program Specialist I: Responsible for processing at least one type of CCAP case: Low-Income CCAP, Child Welfare CCAP, Colorado Works CCAP, or CCAP Providers.

  License or Certificate : None.

Background Check :Must pass a criminal background check.

Bilingual applicants are preferred. Essential duties require the following physical abilities and work environment:

Ability to work in a standard office environment.

Ability to engage and educate the community about CCCAP during outreach events.

Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.

Clickhere (https://youtu.be/ILAvllPaGb4) to watch our video about why Adams County is an Employer of Choice!

Benefits You Expect:

• AFLAC Supplemental Medical Insurance

• Basic Term Life & Optional Term Life Insurance

• Deferred Compensation Plan

• Dental/Vision/Medical Plans

• Generous Vacation/Sick leave

• Long-Term Disability

• Retirement Plan

• Short-Term Disability

Plus some you might not expect:

• Employee Assistance Program

• Employee Fitness Center

• Employee Health Clinics

• Flexible Work Schedules

• Recreation Center Discounts

• Training & Tuition Reimbursement Programs

• Wellness programs

• Lactation friendly certified workplace

  01

  Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.

• Yes, I understand and agree

• Yes, I understand but disagree.

  02

  Please select how you meet the minimum qualifications.

• 0 + experience in an entry level position determining eligibility for public assistance programs OR experience of clerical or extensive public contact AND a Bachelor's Degree or higher.

• At least one (1) year experience in an entry level position determining eligibility for public assistance programs OR one (1) year experience of clerical or extensive public contact AND an Associates Degree.

• At least one (1) year experience in an entry level position determining eligibility for public assistance programs OR two (2) years' experience of clerical or extensive public contact AND a High School Diploma or GED equivalent.

• None of the above.

  03

  Describe a situation that required you to listen and display compassion to a co-worker/employee?

  04

  How has your background and experience prepared you to be an effective specialist for CCAP?

  05

  Describe a time where you performed excellent customer service.

  Required Question

Agency

Adams County

Address

4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213

Website

http://www.adcogov.org/current-career-opportunities

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