Job Information
Charles Schwab Senior Team Manager - Conversational Platform Technology in Westlake, Texas
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We are seeking an entrepreneurial and passionate Senior Team Manager for Conversational AI platform technology. This leader is responsible for developing and maintaining the virtual assistant platform by leveraging artificial intelligence and machine learning offerings, to improve the client experience across channels including, mobile, web, smart speakers etc.
The Senior Team Manager will be leading cross functional high-performance teams of Engineers, SDET’s, Scrum masters and Technical Program Managers. They will be partnering with various stakeholders including product, UX, Data Science, Content as well as operational teams to deliver innovative solutions that will help deliver efficient experiences to clients.
Position Responsbilities:
Managing scrum teams that consist of senior technical leaders and individual contributors
People Leadership and growth of team through skills development, objective setting, and career guidance
Technical experience in all phases of the software development lifecycle
Partnering with product Management, business partners and other organizations on backlog definition, prioritization, and refinemen
Manage Tier 1 service and availability engineering to address platform healt
Excellent communication and presentation skills and ability to connect with all levels of business leadership team
Ability to meet deadlines, manage multiple projects simultaneously and work in a dynamic team-oriented work environment
What you have
Required Qualifications:
More than 5 years of experience managing high performing engineering teams
Working knowledge of writing code in Java, C# and/or Python, and experience building and deploying applications for millions of clients
Experience in Agile/Scaled agile framework
Knowledge of conversational dialog systems, machine learning, and cloud computing preferably some hands-on experience with Google Dialogflow, Amazon lex, IBM Watson, Rasa, Microsoft Bot framework, or equivalent
Experience in Mobile native technology is preferred
Bachelors’ degree in Computer Engineering or related degree
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What’s in it for you:
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
Charles Schwab
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