Job Information
Vertiv Corporation Warranty Program Manager-Westerville in Westerville, Ohio
POSITION SUMMARY The Warranty Program Manager will play a key role in enhancing the efficiency and effectiveness of the warranty programs by focusing on data-driven insights and process optimization. This position centers on developing strategies to improve the customer experience through program and process enhancements to optimize operational efficiency in a high-volume, customer-focused environment. RESPONSIBILITIES * Customer Focus: Review and analyze processes with the goal of enhancing the customer experience through efficiency gains and process improvements, ensuring customer satisfaction remains a priority. * Program Analysis: Analyze existing warranty programs to identify opportunities for improvement and recommend changes that align with business goals and customer needs. * Process Optimization: Evaluate current warranty processes, identify inefficiencies, and provide data-driven recommendations to streamline operations. * Stakeholder Support: Collaborate with cross-functional teams, such as Product Development, Sales, and Customer Support, by providing insights and data to support warranty-related initiatives. * Reporting & Metrics: Develop and maintain key performance indicators (KPIs), dashboards, and other reporting tools to monitor the effectiveness of warranty programs and communicate findings to senior management. QUALIFICATIONS * Bachelor's degree in business administration, Engineering, Data Analytics, or a related field. * 3 years of Program and Project Management experience. * Strong experience in data analysis and process improvement, preferably within a warranty or customer service environment. * Advanced knowledge of Power BI or other analytics and reporting platforms, with the ability to create dashboards and generate insights from data. * Excellent analytical skills with the ability to interpret complex data, generate insights, and develop actionable strategies. * Effective communication and interpersonal skills, with the ability to present data and recommendations to various stakeholders. * Proficiency in relevant software and tools, such as Microsoft Office Suite and CRM systems. * Experience in a high-volume, customer-focused environment. * Knowledge of industry standards and best practices in warranty management. * Certification in Data Analytics, Project Management (PMP), or Six Sigma is a plus. PHYSICAL & ENVIRONMENTAL DEMANDS * No special requirements TIME TRAVEL REQUIRED * None The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to oApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU4ODEwLjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t
