Job Information
Vertiv Corporation ServiceNow Process Owner in Westerville, Ohio
Job Summary Vertiv is seeking a skilled and detail oriented ServiceNow Process Owner to manage and optimize our ServiceNow platform. As a Process Owner, you will play a critical role in ensuring best practices are implemented and maintained within our environment. Responsibilities: * Process Optimization: Collaborate with stakeholders to analyze existing processes and identify areas for improvement. Propose enhancements and automation opportunities within the ServiceNow environment. * Process Ownership: Be the sole owner of specific processes within the ServiceNow platform. * Process Design and Optimization: Design, document, and continuously improve end-to-end processes. Ensure they align with business objectives and meet quality standards. * Incident and Problem Management: Handle incident and problem management processes within ServiceNow, including ticket creation, assignment, and resolution. * Service Catalog & Knowledge Maintenance: Maintain and enhance the Service Catalog, ensuring accurate service offerings, efficient request fulfillment, and up to date KB articles. * User Training and Support: Provide training to end-users on ServiceNow processes and functionalities. Address user inquiries and troubleshoot issues. * Reporting and Analytics: Create and maintain reports, dashboards, and KPIs related to process performance. * Documentation: Maintain process documentation, standard operating procedures, and knowledge base articles. * Continuous Improvement: Stay informed about ServiceNow updates and best practices. Propose enhancements to keep processes efficient and aligned with industry standards. * Stakeholder Engagement: Collaborate with stakeholders to understand their needs, gather requirements, and ensure process alignment. Requirements: * Minimum 8+ years of experience in ServiceNow administration, specifically focused on process management. * ServiceNow Knowledge: Proficiency in ServiceNow modules such as CSM, MCO, SPM, ITOM Visibility & CMDB * Process Mapping: Ability to map business processes and translate them into ServiceNow workflows. * Analytical Skills: Strong analytical and problem-solving abilities. * Communication: Excellent communication skills to interact with end-users, stakeholders, and technical teams. * Certifications: ServiceNow certifications a plus but not required The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development About Vertiv At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $6.9 biApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ2MDM5LjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t
