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ABB INC Digital Application Services Engineer in Westerville, Ohio

Digital Application Services EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. This is a position with grade 14 This position reports to Operations Manager, Advanced Services Your role and responsibilities Administrative support of Westerville collaborative operations center and remote or local Digital Services installations including: Installation, configuration, maintenance of Microsoft Windows Server physical hosts and guest VM's (Virtual Machine) data collectors and databases Perform server updates and backups Troubleshooting hardware and software issues as needed to minimize downtime Provide training and support both internally and externally Interface directly with customers when delivering Digital Service offerings either remotely or on-site depending on the scope of work Document completed work in detailed reports and lead summary discussion with customer Articulate the needs and benefits of Digital Services offerings Train Field Service Engineers on Digital Service diagnostic tools and offerings Support contract processing and tracking for service contracts which include Digital Services deliverables work with field coordination and operations to ensure Digital service entitlements are delivered within the contract period Maintain the installed base of the Advanced Services portfolio, including MyControl System On Premise, Cyber Security Workplace, Security Update Service Be responsive to sales, proposals, projects, clients, the development group and field service to drive Advanced Service solutions Demonstrate the capabilities of the advanced services offerings to ABB employees and customers via live demos or presentations for sales support or training purposes Develop competency in Digital Service offerings and provide input on how Digital Service offerings can be improved for more efficient commissioning Qualifications for the role Bachelor's degree in computer science or engineering or related field required with minimum 5 years of experience working in Automation Controls industry and ABB preferred equipment(800xA or SymphonyPlus DCS) Microsoft Certified for server administration MCSE, MCSA or relevant experience Ability to learn new technologies and remain at the cutting edge of expertise for North America service Ability to work with ambiguous data Strong computer skills including server and client hardware, the use and troubleshooting of Microsoft Windows Server and Client operating systems, networking technologies, network security and cyber security Strong troubleshooting skills Ability to influence cross functional teams without formal authority Must be able to travel 20% to 30% of the time Any type of programming training or experience would be beneficial The successful candidate must be an energetic, enthusiastic and demonstrate the ability to drive activities at both strategic and tactical levels Candidates must already have a work authorization that would permit them to work for ABB in the US Benefits Retirement plan Life insurance Wellbeing program Healthcare plan Disability insurance More about us Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reali

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