Easter Seals Jobs

Description We are offering an opportunity for a Sr. Customer Service Representative in the Detail Oriented Services industry, based in Westborough, Massachusetts. This role involves managing customer interactions, maintaining meticulous records, and processing customer applications. You will also be tasked with overseeing customer accounts and initiating appropriate actions when necessary.

Responsibilities:

• Efficiently handle inbound customer inquiries.

• Carry out customer outreach initiatives.

• Maintain and update customer records consistently.

• Process customer applications with high accuracy and attention to detail.

• Execute scheduling duties as needed.

• Perform various administrative tasks as required.

• Utilize strong technical skills to enhance customer service delivery. Requirements • Minimum of 2 years of experience in a customer service role within a detail oriented services industry

• Demonstrated proficiency in handling customer service tasks including addressing inbound inquiries effectively

• Strong skills in data entry, ensuring accuracy and efficiency in inputting customer information

• Proven ability in scheduling, coordinating and managing appointments or meetings

• Excellent communication skills, with the ability to empathise with and prioritise customer needs

• Proficiency in using customer relationship management (CRM) software, and other relevant computer applications

• Strong problem-solving skills, with a knack for turning negative situations into positive ones

• Ability to work in a fast-paced environment, adapt to changes and manage stress effectively

• Demonstrated commitment to providing exceptional customer service, going above and beyond to ensure customer satisfaction

• Strong team player, with the ability to collaborate effectively with colleagues to achieve shared goals. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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