Job Information
Health Plans, Inc. IT Support Specialist (Hybrid) in Westborough, Massachusetts
Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, Health Plans, Inc. is the place for you. Join a team that values integrity, flexibility, loyalty, compassion, and dedication—we can’t wait to meet you.
What we do
HPI is unique. A respected industry leader that has been serving customers for over 40 years, we’re known for our innovation and growth. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.
What you’ll do
The IT Support Specialist is an IT professional who is responsible for ensuring the smooth operation of HPI’s IT service desk, including assigning and prioritizing daily tasks, ensuring tickets are handled efficiently and in a timely manner. Provide hands-on support for laptop and desktop computers, servers, switches, printers, phones, security updates and internet. In addition to the service desk responsibilities, the IT Support Specialist also work with end-users to troubleshoot issues and provide technical support and training. The IT Support Specialist position reports to the CISO to ensure that a successful implementation of a Confidentiality, Integrity and Availability (CIA Triad) strategy is deployed on all of HPI’s technical infrastructure.
In this role, you’ll also:
Ensure proper service delivery for all Help Desk tickets
Provide an enhanced support level to Help Desk staff for escalated issues.
Troubleshoot system hardware, software, operating and system management.
Document network problems and resolutions for future reference.
Manage system access to various applications.
Manage HPI's hybrid-based infrastructure.
Manage hardware for servers, endpoints, storage systems and networking equipment.
Manage system file access/transfer, backup, and recovery.
Perform routine and scheduled audits of all systems, including backups.
Partake in extended hour/weekend coverage on call rotation monthly.
Provide assistance to personnel in other departments as an IT Resource.
Implement and adhere to all Health Plans, Inc. Policies and Procedures.
Other duties as assigned.
What you bring
High School Diploma or equivalent education
Proven ability to learn and develop technical systems relevant to technical infrastructure.
Strong understanding of Microsoft Windows server systems functions (DNS, Active Directory, SharePoint, IIS, One Drive, Azure, Remote Desktop Services, SQL and Email systems)
Strong understanding of virtual environments (Oracle, VMWare)
Strong understanding of hybrid environments (IaaS, PaaS, SaaS)
Understanding of email filtering systems
Experience managing VPN’s (Citrix, FortiGate, RDS)
Experience with Storage Area Networks (SAN)
Strong understanding of network hardware (routers, switches, firewalls)
Proven ability to work with little supervision either alone or in a team environment.
Why choose us?
Our space is a reflection of who we are—innovative, open and collaborative.
Love to get creative? We do too. Brainstorm in one of our team break-out rooms.
We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks.
Need to reenergize? Take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms.
We offer our employees flexible work arrangements including remote and hybrid options (depending on the position)
We are a people-first company and value giving back to our community. Ask us about our RISE Committee and volunteer opportunities.
Benefits
We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life. Check out some of the benefits we offer to our employees:
Medical, Dental and Vision Coverage
Prescription Drug Coverage
Fitness Reimbursement Benefit
Tobacco Cessation Program
Employee Assistance Program
Flexible Spending Account & Health Savings Account
401(k) and Profit-Sharing Plan
Quarterly Bonuses
Generous Paid-Time Off
Volunteer Days
Education Assistance & Professional Development Opportunities
….and much much more!
So, think you want to join the HPI team? We hope to hear from you!
You can read more about us at hpitpa.com/about-us/careers/
EEO/AA/M/F/Vet/Disability Employer
