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Our client, [Industry Descriptor] is seeking a [Job Title] to join their team. As a [Job Title], you will be part of the [Department Name] supporting [Team Name(s)]. The ideal candidate will have [Soft Skill 1], [Soft Skill 2] and [Soft Skill 3] which will align successfully in the organization.

Role: Hardware Support Engineer

Location: Bluffdale, Utah (100% On-Site)

Duration: Long-term

About the Role:

We are seeking a highly skilled Hardware Support Engineer to provide enterprise-level support for HPE systems. This on-site role in Bluffdale, UT, requires hands-on technical expertise, problem-solving abilities, and strong customer relationship skills. The position involves maintaining high levels of customer satisfaction by ensuring efficient hardware support and proactive issue resolution.

Key Responsibilities:

• Provide break-fix hardware support for enterprise systems, primarily consisting of HPE products such as ProLiant ML, DL, BL series; Apollo 2000, 4200, 6500; Cray XC, EX, E1000 & SGI.

• Handle hardware installation, configuration, proactive maintenance, and repair tasks, coordinating with ASM on technical deliverables.

• Analyze and resolve technical incidents independently, escalating more complex issues to higher-level support when necessary.

• Maintain strong customer relationships by understanding their needs and effectively communicating with HPE to address concerns.

• Monitor and analyze data, proactively identifying potential escalations and recommending solutions to prevent future problems.

• Apply HPE solutions to moderately complex customer issues, balancing internal and external requirements.

• Identify opportunities for additional services that align with customer needs and contribute to future revenue growth.

Required Qualifications:

• US Citizenship and an active TS/SCI Security Clearance with Polygraph.

• Bachelor’s degree in a technical field preferred or Associate degree with 4-6 years of relevant experience.

• Ability to work full-time on-site, Monday through Friday, at the customer site in Bluffdale, UT.

Desired Skills:

• In-depth knowledge of HPE products and services, third-party products, and market trends.

• Strong communication and active listening skills, with the ability to tailor messages to different audiences, including senior management.

• Exemplary consulting abilities to serve as a trusted advisor and guide customers toward effective solutions.

• Proven problem-solving skills (proactive, reactive, and creative).

• Ability to suggest operational efficiencies and improvements.

Additional Notes:

• HPE reserves the right to hire the candidate after 90 days; candidates must be open to permanent employment.

• Candidates must be submitted at market rates for the required skillset and clearance.

• This role offers the opportunity to work with cutting-edge enterprise systems and provides a platform for professional growth in a highly technical environment.

If you meet the qualifications and are ready to work on challenging hardware systems while delivering exceptional customer support, we encourage you to apply.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.