Easter Seals Jobs

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere and always. Want in? Join the V Team Life.

What you'll be doing...

As an Engr Spec-Account Svcs, You'll be a part of a team that provides support for the latest automotive technology while providing world-class customer support and service experiences for automotive original equipment manufacturer clients. You'll use your technical expertise to play a key role in proactively providing real-time analysis, monitor network connectivity incidents to identify opportunities to improve processes, system gaps, connectivity services, develop custom reporting, and determine the best approach to ensure workgroups adhere to expectations. You will provide real-time incident management during service-related issues - triage and troubleshooting to identify the root cause, escalate then engage internal/external vendors until the issue is resolved. You will leverage your technical expertise to consult on improving the client's network connectivity and support services. * Providing technical and analytical support to address a variety of complex issues using standard or customized protocol analyzers. * Escalating issues to the appropriate internal/external engineer teams for resolution. * Monitoring the client's performance, and equipment (ie RAN, core, router, and backhaul) proactively for alarms. When alarms are detected, they are validated and correlated, and if actionable, tickets are created, worked on, and resolution verified. * Providing problem management support to detect root causes and mitigate against future events. * Providing post-sales, lifecycle relationships, support, and analysis to solve a wide range of issues or problems. * Analyzing and gathering data with customer, internal, and partner interactions to provide recommended solutions for evolving workgroups and support structures. * Providing recommendations and resolution in the  development, analysis, and maintenance of systems and tools that the BGCO Connected Cars/OEM uses. * Supporting the enhancement roadmap, improving support flow, and measuring business improvement for the workgroup to ensure clear ROI. * Working with internal teams including engineering, product, legal, support, finance, and IT to anticipate critical gaps. * Managing multiple projects and activities simultaneously to enhance productivity and achieve optimal results. * Implementing strategies and methods to consistently enhance processes and improve the customer experience. * Generating, creating, and formatting custom reports. * Testing and validation of Software - Schedule and install relevant software before the implementation of such software, and verify successful... For full info follow application link.

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