Job Information
A. Duie Pyle, Inc. Customer Service Supervisor in West Chester, Pennsylvania
Description
A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.
Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.
Position Summary:
As a Customer Service Supervisor for Pyle you will be responsible for overseeing the daily operation of the Customer Service department, while assisting the leadership team in designing and implementing programs to improve performance and efficiency.
The responsibilities of the position include, but are not limited to:
Coaching and mentoring Customer Service Representatives by being on the floor to answer questions, as well as offer advice, encouragement, reinforcement, and immediate feedback
Overseeing individual and team performance by providing individual coaching feedback sessions. Maintaining focus on improving customer satisfaction, monitoring real time service levels and schedule adherence
Ensuring accountability of each CSR by addressing and documenting performance related activity
Monitoring calls on a regular basis; tracking and reporting key performance measurements
Assisting in the combined leadership efforts to achieve the department service level goals, while answering calls and assisting all teams with non-phone tasks
Conducting yearly performance evaluations
Analyzing problem trends through reporting analytics of Salesforce
Managing Salesforce email ticket boxes
Providing backup support to Customer Service Managers as needed
To be qualified for this position, you must possess the following:
Minimum two years experience in a customer service supervisor or similar position; High School Diploma or equivalent
Excellent communication skills
Strong organizational skills and attention to detail
Energetic and passionate with the ability to motivate
Ability and willingness to participate in a team environment
Ability to solve problems effectively and in a timely manner
Maintaining a positive and professional demeanor with at all times while adhering to departmental and corporate HR guidelines
Demonstrated ability to adapt and excel in a fast-paced environment; scheduling flexibility to meet the needs of the business
For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
