Job Information
Southeastern Community College Computer Technician - Help Desk Assistant in West Burlington, Iowa
Position Information
Job Title Computer Technician - Help Desk Assistant
Job Description
The Computer Technician – Help Desk Assistant position is responsible for supporting SCC’s help desk and providing technical support as directed by the ITS division management. Responsibilities include answering and responding to help desk requests, troubleshooting, deploying software and configurations to devices as well as supporting instructional technologies. This position will work closely with the Help Desk Manager to manage tickets, communicate with stakeholders and complete technical/project tasks.
This position is a full-time Professional Services position (261-day contract).
Starting salary for the position is $40,000.00 annually.
Benefits include medical, dental & vision insurance, $50,000 life insurance, long-term disability, paid sick leave, paid discretionary leave, 15 days vacation per year, paid holiday and spring breaks and participation in IPERS or TIAA retirement plan.
The Computer Technician – Help Desk Assistant will abide by the employment contract and relevant policies and guidelines of the Board of Trustees.
Essential Duties Summary
Responsibilities include but are not limited to:
Positively embrace the mission, vision and values of Southeastern Community College. Commitment to the comprehensive community college philosophy
Read and follow College policies and procedures.
Provide effective and communication to supervisor on all relevant matters in areas of responsibility.
Be able to relate and interact in an effective, positive manner with SCC students, employees, vendors, partners and the general public.
Collaborate with Network Manager and Help Desk Manager to efficiently deploy OS/software to computing devices.
Work with Help Desk Manger to keep inventory current for ITS division.
Perform Help Desk responsibilities as directed such as answering help desk calls, updating ticket documentation, going to classrooms/support areas to troubleshoot and providing quality customer service at all times.
Review help desk tickets and communicate updates to ITS staff. (timeframes, issues, tier escalation, etc.)
Responsible for managing the installation, configuration, and maintenance of all assigned labs and computers. This includes, but is not limited to, all hardware configurations, software installations (& upgrades), and troubleshooting services.
Collaborate with ITS Technical Staff to secure all systems and devices.
Ensure proper security configurations for all systems and devices.
Testing Systems – Due to new deployment, upgrades, troubleshooting, etc.
Documentation – Keep configuration current as well as develop deployment/testing specification records.
Support SCC ITS Projects and Operations as directed by the Vice President of Technology Services.
Provide technical support for classroom technologies as needed by working closely with the Instructional Technology staff.
Administer, communicate and enforce ITS’s security plan, guidelines and procedures.
Understand Security Incident Plan and Procedures; Follow Security Incident Process communication and follow up procedures.
Maintain a current knowledge of PC Hardware, software, and Internet/Web skills by developing and following personal training plan.
Participate in committees, professional workshops and conferences.
Be very organized and document requests, receive instructions and complete tasks in a timely manner.
Communicate all customer concerns to supervisor and follow up with end users to ensure their questions have been addressed.
Occasional lifting and carrying up to 50 pounds.
Mobility sufficient for extensive walking throughout campus.
Perform other duties as assigned.
Required Qualifications
Associate’s Degree required in IT technical related field.
Minimum of two years’ experience in technology position preferred.
Experience providing technical training and support services preferred.
A+ Certification preferred
Microsoft Certified Desktop Support Technician preferred
Knowledge of: LAN and WAN technologies, virtual desktop technologies, Microsoft’s Active Directory, operating systems (Windows & Macintosh), mobile technologies (Android, IOS , Windows Mobile), and software (MS Office, Antivirus, Spam, Imaging).
Provide help desk support (i.e. phone, email, user accounts)
Ability to configure and deploy OS/software to all types of devices.
Experience with mobile devices, mobile device management and relevant applications for higher education.
Knowledge and experience with ADA regulations and compliancy.
Experience with Microsoft Office applications such as Word, Excel, and PowerPoint.
Ability to research and adapt to emerging/changing technologies.
Excellent interpersonal and communication skills (listening, speaking and writing).
Must possess a high level of customer service skills to effectively, cooperatively and cordially work with faculty, staff, students and the community in a high paced environment.
Ability to work independently, establish priorities, meet deadlines while demonstrating initiative and self-motivation.
Ability to install, maintain and troubleshoot instructional equipment.
Maintain inventory for equipment in the ITS division.
Must have valid driver’s license
Preferred Qualifications
Physical Demands
The Computer Technician – Help Desk Assistant must have the ability and mobility to service both campuses; ability to travel to other areas and throughout the college district as needed. Must be able to work on a basis of “available as work demands” in addition to a fixed schedule, which will include evenings and weekends. In addition, the individual in this position will actively promote a positive image for the college district.
EEO Statement Summary
It is the policy of Southeastern Community College not to discriminate on the basis of race, color, national origin, sex, disability, age, employment, sexual orientation, gender identity, creed, religion, and actual or potential parental, family or marital status in its programs, activities, or employment practices as required by the Iowa Code §§ 216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. §§ 1681 – 1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.).
Individuals having questions or complaints related to compliance with this policy should contact Title IX / Equity Coordinator, Southeastern Community College, 1500 W. Agency Road, West Burlington, IA 52655, email equity@scciowa.edu, phone number 319/208-5101, fax 319/208-5005 or the Director of the Office for Civil Rights, U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD 800-877-8339 Email: OCR .Chicago@ed.gov.
Posting Detail Information
Posting Number AS336P
Open Date 06/18/2024
Close Date
Open Until Filled Yes
Special Instructions to Applicants
Please answer the screening questions and make sure and upload your resume, cover letter and transcripts in order to be considered for the position. Thank you.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- How did you hear about this opening?
Resume
Cover Letter
Optional Documents
Transcript #1
Letter of Recommendation
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