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Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary:

Under the direction of the Director of Revenue Cycle , provides outstanding customer service to patients of Signature Medical Group.

Location: 680 Centre Street, Brockton, MA

Department: Revenue Cycle

This is a full-time 40 hour / week position

Responsibilities:

• Research patient accounts

• Verify insurance as needed

• Research and answer patient questions

• Receive payments from patients, Registration staff, and others as required

• Work self-pay reports as assigned

• Identify trends and bring to attention of Director for review

• Set up budget plan accounts, discount payment applications

• Prepare write off requests or financial data changes

• Research returned mail correspondence ( i.e. bad address and mail return questions)

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

  1 . Commits to recognize and respect cultural diversity for all customers (internal and external).

  2. Communicates effectively with internal and external customers with resp ect of differences in cultures,

     v alues , beliefs and ages, utilizing interpreters when needed .

• Participates in LEAN program continuous performance improvement program training and leads staff in utilizing LEAN concepts and methodologies .

• Performs other duties as assigned .

  BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:

• High school diploma or equivalent

• Previous customer service/billing experience in a healthcare environment required

• PC knowledge

• Effective written and oral communication skills ;

• Excellent skills in de-escalating difficult patient calls

  Education/Experience/Licenses/Technical/Other:

• Education: High School Diploma or Equivalent

• Experience : Previous customer service/billing experience in healthcare environment preferred

• Certification/Licensure: N/A

• Software/Hardware: Microsoft Office and IDX preferred

• Other: N/A