Job Information
AAR Assistant, Administrative- Customer Service in WELLINGTON, Kansas
Title: Assistant, Administrative- Customer Service
Location: United States-Kansas-Wellington
Job Number: 16449
Performs general administrative duties to support all areas of Customer Service.
Assisting customers by phone, email or chat
Reviewing orders for accuracy, emailing customer status of quotes, exchanges, dates and scanning
Handling complaints – Managing customer complaints to the correct CSR to improve customer satisfaction.Helping customers resolve problems or directing them to the right channels for solutions.
Order incoming/delivery – Providing receipt of order and shipment details to the customer, assist with end user forms, shipping instructions, payment inquiries and commercial invoices.
Assist in monitoring customer accounts- due dates, exchange opportunities, missed TAT, status reports, working directly with the shop technicians, stock room and other departments as needed.
Running CQ Reports from ERP system
Other duties as required
Qualifications:
The candidate should have the following skills:
Customer focus – internally and externally
Telephone and email etiquette
Problem-solving
Teamwork – collaborating with other departments
Time management
Effective communication
Multi-tasking
Goal driven
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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