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Print & Mail Service Representative - Rochester, NY

General Information

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City

Rochester, Webster

State/Province

New York

Country

United States

Department

Service Delivery

Date

Monday, May 13, 2024

Working time

Full-time

Ref#

20033224

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Service Delivery

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

31,080

Annual Base Salary Maximum

62,160

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Job Summary:

The Print and Mail Service Representative will be required to cover different customer accounts supporting the print production department performing tasks such as customer service/intake, job entry operating basic copier equipment and maintaining reporting logs. Additionally, may be required to cover extended periods at accounts due to special projects or unforeseen circumstances/absences.

Primary Responsibilities:

• Provide excellent customer service skills and fulfil intermediate contracted customer requirements.

• Operate office copiers (print, mail functions).

• Perform quality inspection before, during and after output of each production run.

• Problem solves issues to complete production, delivery, and output requirements.

• Point of contact to receive, review and electronically log customer jobs.

• Maintain reporting logs and information for billing.

• Distribute supplies as required.

• Organization of files, emails, and production schedule.

Skills and Qualifications:

• Minimum of (3) years' experience in a Customer Service role.

• Basic technical troubleshooting skills and adaptability to learn print production workflow.

• Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.

• Ability to learn multiple tasks at accounts and continue daily operations when main operator(s) are out of the office.

• High School Diploma or equivalent.

• Must be able to stand for long periods of time, walk, bend, and reach and lift up to 50 lbs.

Additional Benefits:

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.

• Paid time off, plus holidays and personal days.

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.

#LI-DS1

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.