Easter Seals Jobs

Get ready to make a difference as a Patient Services Representative! You'll be the friendly face that welcomes patients with a smile, guiding them through their financial responsibilities and ensuring they understand their copayments. You'll also be the go-to person for updating patient demographics and insurance details, making sure everything runs smoothly. Join us and be a part of something truly impactful!

Responsibilities:

• Help patients navigate the healthcare system by providing clear and understandable instructions

• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

• Assist patients in education of financial responsibility and connect them to advocacy resources as needed

• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

• Collect copayments and any other applicable patient payments at the point of service

Schedule: Rotating days, weekends, and holidays. Must be able to rotate through all the shifts including but not limited to: 6AM-6PM, 6PM-6AM, 7AM-3:30PM, 6AM-2:30PM. This position will be working primarily 12-hour shifts Thursday-Saturday.

• Completion of high school graduate or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.

• Knowledge of medical terminology is preferred.

• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting

• Act 33

• Act 34

• Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran