Job Information
CoVantage Credit Union Loss Mitigation Support Specialist in Wausau, Wisconsin
Description
Are you looking to make an impact in peoples' lives? We are looking for a full-time Loss Mitigation Support Specialist to join our team and provide exceptional support to our Member Solutions (Collections) department. In this role, you will assist the Member Solutions team and work closely with the Member Solutions Support Specialist to maintain and monitor credit bureau reporting, insurance claims, and refund follow-ups.
As a CoVantage team member, you’ll receive a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.
Job Duties:
Provide efficient, professional service to members by fielding phone calls, responding to voicemails, emails, and online messages.
Maintain the confidentiality of members, employees, and credit union information.
Assist with all aspects of credit reporting, including credit disputes and end of the year 1099c reporting.
Provide support with department insurance claims and refund tracking and provide information to members including total loss claims and dealer refunds.
Effectively provide support to the Vice President Member Solutions and Team Supervisors in daily assigned activities.
Qualifications:
Associate's degree or 3 years' experience in collections and/or loan processing.
Valid US driver's license is required.
A minimum of 3 years' experience in an administrative capacity is required.
Basic understanding of collections.
General experience working with 3rd party agencies and maintaining their efficiency.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
