Job Information
Generac Power Systems Supervisor Technical Service in Waukesha, Wisconsin
We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
The Supervisor Technical Service is responsible for the day-to-day supervision of a Dealer Technical Support Team. This includes employee onboarding, training, mentoring and performance management. This position is also responsible for the assigning of specific job duties, tracking and reporting of specific key performance indicators.
Answer in-bound calls from Dealer Technicians and answer questions over the phone
Gather and prepare documentation regarding product failure
Analyze failure modes to assist in determining root cause
Troubleshoot with the dealer technicians how to navigate Generac’s warranty systems and submit claims electronically
Serve as technical expert for team and escalated calls
Select, coach and develop staff. Set clear expectations to inspire and motivate the team. Manage performance-- recognizing achievement, providing feedback and administering progressive discipline when necessary.
Track and create reports on specific key performance indicators
Minimum Requirements:
Education
- Associate’s degree in related technical field or equivalent experience
Work Experience
4 years related technical experience
1 year experience leading or mentoring a team of individuals or long-term projects
Knowledge / Skills / Abilities
Excellent customer service skills
Ability to communicate verbally and in writing in a professional manner
Ability to work independently and make decisions in the best interest of the customer and the company
Strong foundation of basic mechanical and electrical (AC/DC) fundamental theory
Solid knowledge of engine maintenance and troubleshooting to include: air cooled, liquid cooled units, gas, diesel, LP and natural gas fuel systems;
Working knowledge of Microsoft Office Suite
Ability to remain calm in high stress situations
Strong knowledge of Generac Product and applications to include: Engine maintenance and troubleshooting the following: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems
Ability to attend, pass, and maintain current training with 90% score for all Technical Classes offered for Generac Products
Preferred Requirements:
Education
Bachelor’s Degree
Bilingual Spanish
Previous experience using SAP or equivalent ERP
Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.
Generac Power Systems
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