Easter Seals Jobs

Description We are offering a long-term contract employment opportunity for a Patient Services Representative in Waukesha, Wisconsin. As a Patient Services Representative, your main role will be to serve as the initial contact for patients in our outpatient department, ensuring a smooth and efficient process from registration to scheduling appointments.

Responsibilities:

• Greet, register, and guide patients, ensuring a positive initial experience in our outpatient department

• Utilize office machinery and software, including multi-line phone systems, scanners, and Microsoft Office Suite, to facilitate patient interactions

• Routinely respond to a high volume of calls and emails from various sources, including patients, healthcare providers, and insurance companies

• Maintain accurate and updated patient records, including demographic and insurance information, within our CRM and EHR systems

• Coordinate scheduling of appointments, including handling any cancellations or rescheduling, to ensure efficient patient flow

• Collect payments and update account information as necessary

• Assist in visit closure procedures, including post-visit check-outs and scheduling of follow-up appointments

• Address and resolve any issues regarding registration or scheduling, reporting any significant problems to the appropriate individuals and departments

• Handle and process patient referrals to the Moraine Lakes Consortium

• Retrieve, file, and deliver patient information and records, completing any required forms and documentation as needed. Requirements • Proven experience in answering inbound calls, adept at handling high volume call traffic.

• Exceptional customer service skills, with a focus on delivering high-quality patient care.

• Proficiency in using Customer Relationship Management (CRM) software to manage patient records.

• Ability to schedule appointments effectively, ensuring optimal use of resources.

• Experience in patient services, demonstrating empathy and understanding in all interactions.

• Proficient in Microsoft Office Suites, particularly in Excel and Word.

• Experience with both inbound and outbound calls, displaying excellent telephone etiquette.

• Familiarity with EHR System, ensuring accurate and timely record keeping.

• Knowledge of medical software, with the ability to quickly learn new systems.

• Excellent communication skills, both written and verbal, to effectively liaise with patients and medical staff. TalentMatch®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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