Job Information
PROHEALTH MEDICAL GROUP CLINIC Patient Care Coordinator Part Time in WAUKESHA, Wisconsin
JOB REQUIREMENTS: Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together. Supports patient care delivery in Emergency Department. This position is part-time (28 hours weekly). Employees are required to work 2-week rotation (Week 1: Sunday, Wednesday, Thursday 11 PM 7 AM CST; Week 2: Monday, Tuesday, Friday, Saturday 11 PM 7 AM CST) with rotating holidays and weekends. Our office is located at 725 American Ave. Waukesha, WI 53188. We offer 6-8 weeks of paid training. The hours of the training will be based on 1st shift hours. Primary Responsibilities: Greets visitors and patients in person Communicates by telephone or video conferencing, upholding excellent customer service Handles confidential information appropriately by protecting and disclosing information to only those authorized Prioritizes by assessing and analyzing information to identify immediate emergency needs Demonstrates technical knowledge and competence in the departmental procedures Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient\'s encounter are completed as needed Provides wayfinding instructions and assists with hospital information as requested Coordinates patient admission needs, bed assignments, and tracking boards where applicable Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed May perform other duties upon request ***** OTHER EXPERIENCE AND QUALIFICATIONS: High School Diploma / GED (or higher) 1+ years of customer service experience in an office setting or professional work environment 1+ years of experience with Microsoft Office products Ability to work a 2-week rotation (Week 1: Sunday, Wednesday, Thursday 11 PM 7 AM CST; Week 2: Monday, Tuesday, Friday, Saturday 11 PM 7 AM CST) Ability to work rotating holidays Ability to complete 6-8 weeks of training during 1st shift hours Must be 18 years or age or older ***** APPLICATION INSTRUCTIONS: Other: https://uhg.hr/prohealthcare-roles
