Easter Seals Jobs

Description: Our client is looking for Desktop Support Specialists to join their team in the Northern Suburbs!

1. Responsible for implementation and support of VDI.

2. Monitor the VDI environment to ensure capacity, utilization, and licensing standards are maintained.

3. Responsible to ensure completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands

4. Constantly monitor individual work queue to resolve routine and non-routine VDI issues and requests.

5. Identify technical and process issues and recommend improvements.

6. Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

7. Complete tasks as assigned by dispatchers and as directed by management.

8. Update service tickets as appropriate and in a timely manner.

9. Resolve technical issues and act as a technical contact for issues that require escalation.

10. Maintain a high level of customer satisfaction

Skills:

Desktop, Windows 10, VMware

Top Skills Details:

1. 2+ years Desktop Support experience

2. Windows 10, O365, TEAMs troubleshooting

3. VDI Support OR Education

Additional Skills & Qualifications:

• Must have a broad knowledge of Windows, Windows based systems such as Active Directory, Microsoft Office 365, MS Teams, OneDrive, Security concepts, and Bomgar/RDP

• Advanced technical computer skills as required for technical support specific to functional area and related systems

• Experience with Service Now ticketing system

• Must possess a strong customer service orientation.

• Must be adaptive and flexible and have good problem-solving skills.

• Must be able to communicate effectively both verbally and in writing.

  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k)Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.