Job Information
MaineGeneral Health Insurance Representative - Pre-Arrival in Waterville, Maine
Job Summary:We are currently seeking a compassionate and detail-oriented professional to join our expanding team of Insurance Representatives - Pre-Arrival. This dynamic role offers a unique opportunity to contribute to the mission of MaineGeneral Health while nurturing your passion for service excellence.
Job Description:
Why Join Us:
As an Insurance Representative in our Pre-Arrival department, you will collaborate with a supportive team where your contributions truly matter. MaineGeneral Health values your skills and commitment, offering exceptional opportunities for personal and professional growth.
Key Responsibilities:
Insurance Verification: Determine and verify insurance coverage and coordinate benefits from all sources.
Pre-Authorization: Confirm insurance coverage and procedures, obtaining necessary approvals for scheduled procedures.
Documentation: Enter patient insurance, authorization, and order/RX information into records, ensuring accurate coverage documentation.
Financial Communication: Inform patients/payers of financial responsibilities and communicate unauthorized services to stakeholders.
Proactive Engagement: Initiate proactive financial responsibility discussions with patients, practitioners, and payers.
Qualifications:
Experience: Previous medical office or hospital clerical experience is essential.
Customer Service: Extensive background in customer service with a focus on exceptional patient care.
Communication Skills: Strong verbal and written communication abilities.
Insurance Knowledge: Proficient in insurance verification, pre-authorization, and medical necessity.
Organizational Skills: Effective multitasking and strong organizational capabilities.
Technical Skills: Quick and accurate keyboarding proficiency.
Scheduled Weekly Hours: 40
Scheduled Work Shift: Day (United States of America)
Job Exempt: No
Benefits:
Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness:
We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
Employees have access to industry-leading leave for new parents.
A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
Emotional Wellness:
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness:
An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
Tuition Reimbursement is available to all employees to further develop skills and career.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Career Mobility:
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .
Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.
The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)