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Join our Global Technology Services and Support Team!

Collaborating with the Manager, IT Asset Management; the Software Asset Management Analyst is dedicated to managing all infrastructure, end user, data center, and cloud-based software assets globally. This role will focus on the end-to-end lifecycle management, inventory management, deployment, usage and compliance of software assets.

You will be an integral part of the IT Asset and Configuration Management Team. The analyst will ensure that critical software asset details are accurately discovered and populated in the Asset Management Database (AMDB), effectively tracked, re-harvested, and all licensing terms and conditions are followed across all environments and platforms including end user, data center and cloud.

Responsibilities:

• Planning, monitoring, recording, and tracking software assets to ensure compliance with available software standards, usage and license metrics, installation and deployment protocols, EULA’s

• Driving global software compliance by generating accurate software license positions and managing a global software library

• Overseeing all software assets through each stage of the lifecycle to ensure new software requests are promptly fulfilled based on availability, and software offboarding is reclaimed and re-harvested

• Tracking software globally in end-user and hosted environments (Private and public cloud, and data center) including monitoring and managing vendor portals

• Initiating investigations and reviews of software assets to uncover non-compliance, policy and process breaches, reduce risk, and remediate issues

• Resolve issues, discrepancies, and anomalies associated to discovery, reporting, and tools

• Generating monthly, effective license position (ELP), Cloud, and SaaS allocation reports itemizing costs by business unit

• Using industry standard ITAM tools such as ServiceNow SAM/HAM, ServiceNow CMDB, USU Aspera and other tools

• Control software costs through optimization and rationalization, manage and support compliance, cyber security threats, and technical debt (end of life/end of support/version control)

Skills and requirements:

• Minimum (3+) years of experience with IT software asset management, software licensing, software sales, software auditing firms, hardware asset management, procurement, or software purchasing

• Solid understanding of software asset life cycle management processes including planning, acquisition, deployment, monitoring, decommission, and disposal

• Strong knowledge utilizing and/or implementing asset management tools, including automated discovery configuration tools and processes (ServiceNow, SCCM, etc.)

• Solid understanding of API’s and integrations that support asset discovery

• Knowledge of the ServiceNow platform, mainly SAM Pro and Ham Pro

• Knowledge of sub capacity, PVU, per core. ILMT, and virtual licensing models

• IT Asset Manager certification (CSAM) and/or (CHAMP) preferred

Must Haves:

• ITIL Knowledge and software/hardware experience.

• Experience in software licensing, terms and conditions, software usage rights and effective license position reporting.

• Software & Hardware Lifecycle Management.

• Knowledge of Oracle, Microsoft, Adobe, IBM and other enterprise software titles.

• Experience using industry SAM Tools such as ServiceNow (CMDB, SAM Pro/HAM Pro, ILMT, Flexera, Aspera, SNOW, BMC, HP, Manage Engine).

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment:

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,350.00 CAD - $117,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.